Strategic Supply Chain & Client Success Coordinator

SustainableHR PEO & Recruiting; Madison (WI); On-site; USD 58,000 - 73,000; Full time

Job summary

SustainableHR PEO & Recruiting is seeking a Supply Chain Coordinator to support purchasing operations and client relationships. The role balances procurement tasks and customer service, ensuring premium imported products move smoothly from international vendors to clients.

The ideal candidate will manage purchase orders, coordinate shipments domestically and internationally, and provide proactive updates to clients and internal teams, delivering a polished experience.

Qualifications

• Three or more years in supply chain, purchasing, procurement, logistics, or order management.
• Experience managing purchase orders, customer orders, shipments, or vendor relationships.
• Strong customer service and professional communication skills.
• Exceptional attention to detail and ability to manage multiple orders and deadlines.
• Problem-solving and calm response to delays or issues.
• Proficiency with Microsoft Excel, including formulas and reporting.
• Experience with Salesforce or another CRM/ERP/order-management system.

Responsibilities

• Create and manage purchase orders from initial entry through final delivery.
• Coordinate with domestic and international vendors on pricing, availability, timelines, and status.
• Monitor inbound shipments and coordinate with freight carriers and logistics partners.
• Verify product specs, quantities, pricing, shipping docs, and delivery details.
• Track open orders and proactively identify delays or fulfillment risks.
• Maintain purchasing, shipment, and vendor data in internal systems.
• Assist with inventory planning and vendor coordination.
• Research and resolve damaged shipments, missing items, or pricing discrepancies.
• Provide proactive order updates and support to clients and internal teams.

Skills

Supply chain coordination

Customer service

Vendor relationships

Attention to detail

Problem solving

Communication

Team collaboration

Tools

Microsoft Excel

Salesforce

ERP systems

Job description

SustainableHR PEO & Recruiting is seeking a Supply Chain Coordinator to support purchasing operations and client relationships. The role balances procurement tasks and customer service, ensuring premium imported products move smoothly from international vendors to clients.

The ideal candidate will manage purchase orders, coordinate shipments domestically and internationally, and provide proactive updates to clients and internal teams, delivering a polished experience.