Strategic Student Success & Retention Program Manager

Central Piedmont Community College; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Central Piedmont Community College seeks a Boost Program Manager to lead the Boost program, directing advisement, career development, tuition scholarships, and support services to help students complete degrees on time.

The role oversees staff, analyzes outcomes, manages budget, and collaborates with admissions, registrar, career services, and financial aid to improve retention and progress toward credentials.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in a relevant field.
• Experience leading complex programs in higher education or similar environment.
• Ability to manage budgets and staff across multiple units.
• Proven track record of improving student engagement and outcomes.
• Strong written and verbal communication, with stakeholder management.

Responsibilities

• Provides oversight of day-to-day and successful delivery of a comprehensive program of academic, advisement, career, and financial supports for the Boost program.
• Recruits, hires, evaluates, and manages all assigned program staff.
• Analyzes engagement and outcomes data and shares progress with team and college leadership.
• Responsible for managing the Boost program budget.
• Develops local program policies and processes to meet the program’s mission.
• Oversees strategies and delivery of supports to improve retention, including interventions for probation and at‑risk students.
• Creates and manages program component delivery and data collection to ensure progress toward benchmarks.
• Collaborates with college leaders to develop innovative strategies to increase student engagement and retention.
• Develops strategies to reach enrollment targets.
• Develops processes for program incentive distribution with college departments.
• Develops strategies to increase FAFSA completion and reduce SAP verification issues.
• Establishes points of contact within college departments integral to programming.
• Attends required BOOST staff meetings and shares outcomes with college leadership each semester.
• Monitors development of a framework to provide opportunities for BOOST students to progress toward career.
• Represents the Boost program on relevant committees within the college and community.
• Performs other duties as assigned.

Skills

Team leadership

Budget management

Strategic planning

Data analysis

Communication

Inclusion & equity

Tableau

MS Office

Education

Bachelor’s degree

Master’s degree preferred

Tools

Tableau

Job description

Central Piedmont Community College seeks a Boost Program Manager to lead the Boost program, directing advisement, career development, tuition scholarships, and support services to help students complete degrees on time.

The role oversees staff, analyzes outcomes, manages budget, and collaborates with admissions, registrar, career services, and financial aid to improve retention and progress toward credentials.