Boost Program Manager

Central Piedmont Community College; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Central Piedmont Community College seeks a Boost Program Manager to lead the Boost program, directing advisement, career development, tuition scholarships, and support services to help students complete degrees on time.

The role oversees staff, analyzes outcomes, manages budget, and collaborates with admissions, registrar, career services, and financial aid to improve retention and progress toward credentials.

Qualifications

• Bachelor’s degree required; Master’s degree preferred in a relevant field.
• Experience leading complex programs in higher education or similar environment.
• Ability to manage budgets and staff across multiple units.
• Proven track record of improving student engagement and outcomes.
• Strong written and verbal communication, with stakeholder management.

Responsibilities

• Provides oversight of day-to-day and successful delivery of a comprehensive program of academic, advisement, career, and financial supports for the Boost program.
• Recruits, hires, evaluates, and manages all assigned program staff.
• Analyzes engagement and outcomes data and shares progress with team and college leadership.
• Responsible for managing the Boost program budget.
• Develops local program policies and processes to meet the program’s mission.
• Oversees strategies and delivery of supports to improve retention, including interventions for probation and at‑risk students.
• Creates and manages program component delivery and data collection to ensure progress toward benchmarks.
• Collaborates with college leaders to develop innovative strategies to increase student engagement and retention.
• Develops strategies to reach enrollment targets.
• Develops processes for program incentive distribution with college departments.
• Develops strategies to increase FAFSA completion and reduce SAP verification issues.
• Establishes points of contact within college departments integral to programming.
• Attends required BOOST staff meetings and shares outcomes with college leadership each semester.
• Monitors development of a framework to provide opportunities for BOOST students to progress toward career.
• Represents the Boost program on relevant committees within the college and community.
• Performs other duties as assigned.

Skills

Team leadership

Budget management

Strategic planning

Data analysis

Communication

Inclusion & equity

Tableau

MS Office

Education

Bachelor’s degree

Master’s degree preferred

Tools

Tableau

Job description

The Boost Program Manager is responsible for the overall strategic performance and management of the Boost program at Central Piedmont. The Boost program is a comprehensive academic support program designed to help students complete their academic journey to degree completion on time. Boost provides intensive academic advisement, career development, tuition scholarships, textbook, and transportation assistance. The Boost Program Manager works closely with faculty, staff, and administrators organize and manage all aspects of the Boost program.

Applicants are encouraged to apply promptly, as this posting may be taken down before the listed closing date once adequate candidate interest has been reached.

1. Provides oversight of day-to-day and successful delivery of a comprehensive program of academic, advisement, career, and financial supports for the Boost program.
2. Recruits, hires, evaluates, and manages all assigned program staff.
3. Analyzes engagement and outcomes data of the Boost program and shares both within the team and with college leadership, to ensure successful progress toward students' engagement and program academic performance benchmarks.
4. Responsible for managing of the Boost program budget.
5. Develops local program policies and processes to meet the program’s mission.
6. Oversees the development and timely implementation of strategies and delivery of supports to improve retention, including interventions/academic supports for probation and at-risk students.
7. Creates and manages program component delivery and data collection to ensure successful progress towards students' engagement and program academic performance benchmarks.
8. Collaborates with other unit and college leaders to develop, implement, and evaluate innovative strategies to increase student engagement and retention.
9. Develops strategies and processes to reach enrollment targets.
10. Develops processes for program incentive distribution in coordination with appropriate college departments.
11. Develops strategies and mechanisms to increase FAFSA completion, reduce SAP/verification issues.
12. Establishes points of contact within college departments integral to programming including, but not limited to admissions, registrar, career center, financial aid.
13. Regularly attends required meetings with BOOST staff, prepares reports, and share outcomes each semester with college leadership.
14. Monitors the development of a comprehensive framework to provide opportunities for BOOST students to progress toward career.
15. Represents the Boost program on all relevant committees, within the college and in the community.
16. Performs other duties as assigned.

Bachelor’s degree (master’s preferred) in an appropriate discipline and eight years related experience, or a Master’s degree in Higher Education Administration, Educational Leadership, Educational Psychology, Counseling, and/or Social Work and six years of relevant experience.

Preferred

2-5 years supervisory experience

Knowledge, Skills, Abilities, and Worker Characteristics:

• Strong management and supervisory skills, ability to manage change, and build productive teams
• Demonstrated budget oversight and planning experience
• Demonstrated successful program management experience, including strategy development
• Demonstrated ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and external stakeholders
• Excellent organization, project management, communication, and facilitation skills
• Proficient computer and technology skills, particularly Microsoft Office; Tableau data visualization software a plus

Working Conditions:

Typical Office Environment