Strategic Store Manager — Pharmacy & Front-End Leader

Walgreens; Fishers (IN); On-site; USD 45,000 - 72,000; Full time

Job summary

Walgreens in Fishers, IN seeks an experienced manager to supervise customer service associates and front-end operations while assisting the Pharmacy and Retail Store leadership. You will recruit, coach, and discipline direct reports to meet company deliverables, and collaborate with Store Manager to drive store profitability and performance.

You will train teams across front-end and pharmacy, manage scheduling, inventory, and compliance, and ensure a safe, engaging environment for customers and

Qualifications

• Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).
• Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.
• Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

Responsibilities

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Supervises the operation of the store and team members, including assigning daily activities, delegating tasks, opening/closing/changing shifts, approving time records and scheduling conflicts.
• Supports Store Manager with the overall operation of the store to achieve company deliverables.
• Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
• Establishes a culture of accountability through clear expectations and performance management.

Skills

Leadership

Communication

Team management

Scheduling & staffing

Education

Bachelor's degree (all majors welcome)

High School Diploma/GED + 2 years supervisory experience

Walgreens Community Internship Program

Job description

Walgreens in Fishers, IN seeks an experienced manager to supervise customer service associates and front-end operations while assisting the Pharmacy and Retail Store leadership. You will recruit, coach, and discipline direct reports to meet company deliverables, and collaborate with Store Manager to drive store profitability and performance.

You will train teams across front-end and pharmacy, manage scheduling, inventory, and compliance, and ensure a safe, engaging environment for customers and