Strategic Solutions Director: Regulatory Communications

broadridge; Edgewood (NY); On-site; USD 175,000 - 210,000; Full time

Job summary

Broadridge in New York is seeking a Senior Director of Solutions to lead the Regulatory Communications Solutions and Project Management team, overseeing RDC, DocuBuilder, and related client solutions. This hands-on, client-facing role drives onboarding, complex change initiatives, and end-to-end delivery.

The ideal candidate combines leadership with business and systems analysis and delivery experience, moving between executive discussions and detailed requirements.

Qualifications

• 10+ years of experience in client solutions and related delivery.
• 10+ years of experience in client solutions, implementation, or professional services.
• 5+ years of direct people-leadership experience including coaching and talent development.
• Experience building client solutions and leading complex implementations in a dynamic environment.
• Strong client-facing communication skills for discovery and solution discussions.
• Strong business-analysis, requirements documentation, and systems-analysis skills.
• Ability to manage multiple priorities and coordinate work across teams without direct authority.
• Financial services, regulatory communications, enterprise software, document composition, or regulated-industry experience preferred.

Responsibilities

• Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
• Lead Solutions-related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
• Translate client needs and business objectives into documented requirements and viable solution approaches.
• Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
• Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
• Accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
• Assign project and solution leads, ensure pre-sale context transfers into delivery, and establish clear ownership and escalation paths.
• Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
• Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
• Continually improve solutioning, requirements, project-delivery, and knowledge-management practices to ensure scalability.

Skills

Client solutions

Implementation

Professional services

Business analysis

Systems analysis

Client delivery

Coaching

Performance management

Talent development

Conflict resolution

Discovery

Requirements documentation

Delivery risk

Cross-team coordination

Financial services

Regulatory communications

Enterprise software

Document composition

Education

Bachelor's degree or equivalent combination of education and relevant professional experience

Job description

Broadridge in New York is seeking a Senior Director of Solutions to lead the Regulatory Communications Solutions and Project Management team, overseeing RDC, DocuBuilder, and related client solutions. This hands-on, client-facing role drives onboarding, complex change initiatives, and end-to-end delivery.

The ideal candidate combines leadership with business and systems analysis and delivery experience, moving between executive discussions and detailed requirements.