Strategic SME Growth & Retention Manager - FinTech

VividTech Limited; United States; Hybrid; USD 56,000 - 79,000; Full time

Benefits offered by this job

Hybrid/Remote work

Learning budget

Career growth

Job summary

Vivid Money is redefining how SMEs and corporates manage capital with multi-IBANs, high-yield Treasury products, multi-currency infra, FX, cards, and integrations. We seek a Key Account Manager to deepen existing relationships, drive retention, and unlock value for current accounts, in a fast-growing AI-native scale-up.

The role focuses on growing an SME book, cross-selling, and renewals, while aligning product features to customer needs, forecasting pipelines, and negotiating pricing.

Qualifications

• Degree in business administration, finance, or related field.
• Min 2 years in Sales/Account Management, FinTech preferred.
• Excellent written and verbal English and German; other languages a plus.
• Analytical mindset.
• CRM proficiency (Salesforce/Aircall).
• Organised, fast-paced, and accountable in scale-up environment.

Responsibilities

• Maintain and grow SME book; up-sell, cross-sell, renewals.
• Build and nurture long-term multi-stakeholder relationships.
• Maximise feature/product alignment to deliver value to Vivid clients.
• Monitor, forecast, and report pipeline in CRM.
• Present, negotiate and structure complex pricing models.
• Follow account management processes and provide feedback to management.
• Act as voice of the customer and collaborate cross-functionally to enhance UX.
• Consistently achieve and exceed targets.

Skills

English

German

CRM systems

Analytical mindset

Commercial drive

Education

Business administration/Finance degree

Tools

Salesforce

Aircall

Job description

Vivid Money is redefining how SMEs and corporates manage capital with multi-IBANs, high-yield Treasury products, multi-currency infra, FX, cards, and integrations. We seek a Key Account Manager to deepen existing relationships, drive retention, and unlock value for current accounts, in a fast-growing AI-native scale-up.

The role focuses on growing an SME book, cross-selling, and renewals, while aligning product features to customer needs, forecasting pipelines, and negotiating pricing.