Strategic ServiceNow Process Consultant
itechag
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
iTech AG seeks a ServiceNow Business Process Consultant to lead discovery, analysis, and optimization across the ServiceNow platform for federal engagements. You will translate business needs into actionable process designs and collaborate with architects, developers, and client stakeholders to deliver scalable solutions.
The ideal candidate blends strong business analysis with hands-on ServiceNow experience, facilitating workshops and guiding delivery teams to align process designs with
Qualifications
- 3+ years in business process consulting or analysis.
- Hands-on ServiceNow experience, federal/enterprise preferred.
- Strong communication, facilitation, and stakeholder management.
Responsibilities
- Lead process discovery and optimization sessions with sponsors and stakeholders.
- Translate needs into process definitions and requirements.
- Advise Product Owners on story refinement and roadmapping.
- Collaborate with architects and developers to ensure alignment with best practices.
- Identify automation opportunities and process improvements.
- Develop process maps and workflow diagrams.
- Communicate with business, technical, and executive audiences.
- Support data flow, dependencies, and reporting considerations.
Skills
Education
Tools
Job description
iTech AG seeks a ServiceNow Business Process Consultant to lead discovery, analysis, and optimization across the ServiceNow platform for federal engagements. You will translate business needs into actionable process designs and collaborate with architects, developers, and client stakeholders to deliver scalable solutions.
The ideal candidate blends strong business analysis with hands-on ServiceNow experience, facilitating workshops and guiding delivery teams to align process designs with
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