Strategic ServiceNow Cyber Delivery Lead

Deloitte France; Gilbert (AZ); Remote; USD 135,000 - 265,000; Full time

Job summary

Deloitte Cyber invites experienced Manager - ServiceNow to lead end-to-end multi-workstream ServiceNow programs within the Cyber Strategy & Transformation team. You will mobilize, govern, and deliver across IRM, SecOps, ITOM, ITAM, and TPRM, coordinating architects and product owners to ensure on-time, on-budget outcomes.

The role emphasizes stakeholder engagement, executive reporting, and transition-to-operations readiness, with travel up to 50%.

Qualifications

• Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration required.
• 6+ years managing ServiceNow programs or projects in a client-facing consulting or professional services role.
• 5+ years leading multi-workstream ServiceNow deliveries using Agile or hybrid methodologies, including backlog, sprint, and release management.
• 5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules: ITOM, ITAM, IRM, SecOps or TPRM.
• 3+ years managing program financials, executive reporting, stakeholder management, and change control for ServiceNow programs.
• 3+ years managing distributed delivery teams, including onshore and offshore resources, vendors, and client personnel, and 2+ full lifecycle ServiceNow implementations delivered from initiation through go-live and transition to operations.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Lead end-to-end delivery of multi-workstream ServiceNow programs from mobilization through go-live and transition, including scope, schedule, budget, risks, assumptions, issues, dependencies, and quality management
• Standing up delivery governance and operating rhythms; driving backlog, sprint, and release planning across workstreams with architects and product owners
• Managing stakeholder engagement and executive communications; facilitating decisions, change control, and status reporting with KPIs and adoption metrics
• Orchestrating cross-functional teams and vendors across onshore and offshore models
• Overseeing pre-sales through delivery handoff activities, including scoping, estimates, staffing plans, delivery approaches, and transition-to-operations readiness
• Ability to travel 50% and support diverse client needs

Skills

Independent & collaborative work

Written & verbal communication

Attention to detail

Relationship building

Project leadership

Task prioritization

Interpersonal skills

Deadline adherence

Mentoring others

Education

Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Business Administration

Master's degree in Computer Science, Cyber Security, Information Security, Engineering, or Information Technology

Job description

Deloitte Cyber invites experienced Manager - ServiceNow to lead end-to-end multi-workstream ServiceNow programs within the Cyber Strategy & Transformation team. You will mobilize, govern, and deliver across IRM, SecOps, ITOM, ITAM, and TPRM, coordinating architects and product owners to ensure on-time, on-budget outcomes.

The role emphasizes stakeholder engagement, executive reporting, and transition-to-operations readiness, with travel up to 50%.