Enterprise Telecom Service Delivery Lead

T-MOBILE USA, Inc.; Littleton (NJ); On-site; USD 110,000 - 198,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Disability insurance

Life insurance

Mobile service discounts

Job summary

T-Mobile USA, Inc. seeks a Service Delivery Manager - STR/ENT to lead day-to-day B2B service deliveries for large customers, overseeing deployment and activation of telecom products, and coordinating across internal teams and vendors to ensure on-time, on-budget delivery.

The role emphasizes risk management, cross-functional collaboration, and continuous improvement to safeguard service stability and customer confidence in high-impact environments.

Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree in Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)
• 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)
• 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)
• Project Management Ability to plan, coordinate, and execute complex B2B service deliveries, ensuring disciplined deployment and activation of telecommunications products and services. (Required)
• Telecommunications Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes. (Required)
• Risk Management Skill in proactively identifying, assessing, and escalating execution risks to safeguard service stability and customer confidence. (Required)
• Cross Functional Relationships Ability to collaborate effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition. (Required)
• Customer Service Commitment to maintaining high levels of customer satisfaction and confidence throughout the service delivery lifecycle. (Required)
• Communication Strong verbal and written communication skills for presenting information, coordinating activities, and managing stakeholder expectations. (Required)
• Attention To Detail Ability to maintain control of delivery processes through disciplined coordination and thorough documentation. (Required)
• Strategic Thinking Capacity to apply structured delivery practices and strategic approaches to drive operational excellence in high-impact environments. (Required)
• Process Improvement Skill in identifying opportunities to enhance service delivery practices and operational efficiency. (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards
• Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management
• Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process
• Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams
• Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments
• Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations
• Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Skills

Project Management

Telecommunications

Risk Management

Cross Functional Relationships

Customer Service

Communication

Attention To Detail

Strategic Thinking

Process Improvement

Education

Bachelor's Degree in Business Administration/Information Technology/Telecommunications

Master's/Advanced Degree in Business Administration/Project Management

Job description

T-Mobile USA, Inc. seeks a Service Delivery Manager - STR/ENT to lead day-to-day B2B service deliveries for large customers, overseeing deployment and activation of telecom products, and coordinating across internal teams and vendors to ensure on-time, on-budget delivery.

The role emphasizes risk management, cross-functional collaboration, and continuous improvement to safeguard service stability and customer confidence in high-impact environments.