Strategic Service Delivery Manager — Remote & Growth

Hitachi Solutions UK; United States; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation packages

Pension and benefits plans

Comprehensive career development programme

Job summary

Hitachi Solutions UK is seeking a Service Delivery Manager to join its dynamic team. The role involves being a trusted advisor for key customers and ensuring successful service delivery aligned with company standards. Responsibilities include client engagement, service performance accountability, and managing financial responsibilities. The ideal candidate will possess exceptional customer-facing and communication skills, along with experience in a similar role. Hitachi offers competitive compensation packages and a supportive work culture with flexibility in work location.

Qualifications

• 2–5 years+ experience in the role of Service Delivery Manager or Customer Success Manager.
• Knowledge of the ITIL Framework or Project Management certification preferred.
• Experience managing service delivery for Dynamics 365 or other cloud-based business applications preferred.

Responsibilities

• Lead client engagement initiatives in the Hitachi Customer Experience Programme.
• Maintain high customer satisfaction ratings.
• Ensure operational accountability for service delivery performance.

Skills

Exceptional customer-facing skills

Strong people management skills

Excellent communication skills

Dynamic environment adaptability

Understanding of clients' strategic goals

Passion for service delivery and customer satisfaction

Education

2–5 years experience in a similar role

Knowledge of ITIL Framework or Project Management certification

Experience managing Dynamics 365 or cloud applications

Tools

CRM applications

ERP applications

SaaS applications

Job description

Hitachi Solutions UK is seeking a Service Delivery Manager to join its dynamic team. The role involves being a trusted advisor for key customers and ensuring successful service delivery aligned with company standards. Responsibilities include client engagement, service performance accountability, and managing financial responsibilities. The ideal candidate will possess exceptional customer-facing and communication skills, along with experience in a similar role. Hitachi offers competitive compensation packages and a supportive work culture with flexibility in work location.