Global Applications Service Delivery Lead

Hitachi Energy; Raleigh (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Continuous learning opportunities

Leadership development

Career progression opportunities

Job summary

Hitachi Energy in Raleigh, NC is seeking an Applications Service Delivery Manager to lead a multinational team in the delivery of critical IT applications. The role encompasses ensuring compliance with regulations and managing the full lifecycle of applications while aligning them with business priorities.

The ideal candidate has over 5 years of application management experience and strong knowledge of ITIL 4 processes. Join a company that values innovation and delivers sustainable energy solutions.

Qualifications

• 5+ years of experience in application management or IT service delivery.
• Strong knowledge of ITIL 4 processes and service management tools.
• Experience working with global, cross-functional teams.

Responsibilities

• Govern applications across their full lifecycle—from onboarding to retirement.
• Ensure high-quality service delivery including incident, change, and release management.
• Drive user adoption through training and process standardization.

Skills

Application management

IT service delivery

ITIL 4 processes

Agile practices

Collaboration with cross-functional teams

Education

Bachelor's degree in Engineering, Computer Science, Information Systems

Tools

ServiceNow

Job description

Hitachi Energy in Raleigh, NC is seeking an Applications Service Delivery Manager to lead a multinational team in the delivery of critical IT applications. The role encompasses ensuring compliance with regulations and managing the full lifecycle of applications while aligning them with business priorities.

The ideal candidate has over 5 years of application management experience and strong knowledge of ITIL 4 processes. Join a company that values innovation and delivers sustainable energy solutions.