Remote VP, Strategic Delivery & Customer Engagement

Hitachi Energy Ltd.; Charlotte (NC); Remote; USD 180,000 - 240,000; Full time

Job summary

Hitachi Energy Ltd. seeks a Vice President Strategic Delivery & Customer Engagement to lead crossfunctional execution and customer outcomes in a remote-based role.

You will guide strategic project management, operational excellence, and customer advocacy to deliver complex initiatives while driving satisfaction and long-term value. You will manage experienced professionals, influence across functions, and ensure governance, process discipline, and continuous improvement across teams and

Qualifications

• Bachelor's degree in Business, Engineering or related field with 12+ years of relevant experience.
• Significant experience in customer-facing leadership and program management.
• Prior people management experience leading professionals is required.
• Ability to manage complexity, ambiguity, and multiple stakeholders.

Responsibilities

• Build and maintain strong relationships with customers and internal stakeholders as primary escalation and advocacy.
• Lead crossfunctional and geographically dispersed teams on interrelated initiatives.
• Establish and improve standardized execution processes with governance and controls.
• Oversee planning across scope, schedule, budget, risk, and resources.
• Drive KPIs, SLAs, cost, and efficiency with disciplined execution.

Skills

Customer leadership

Program management

Operations leadership

People management

Stakeholder management

Risk management

Data analytics

Process improvement

Governance

Communication

Education

Bachelor's degree in Business/Engineering

Tools

CRM platforms

Project management tools

Reporting systems

Microsoft Office

SAP

Job description

Hitachi Energy Ltd. seeks a Vice President Strategic Delivery & Customer Engagement to lead crossfunctional execution and customer outcomes in a remote-based role.

You will guide strategic project management, operational excellence, and customer advocacy to deliver complex initiatives while driving satisfaction and long-term value. You will manage experienced professionals, influence across functions, and ensure governance, process discipline, and continuous improvement across teams and