VP, Strategic Delivery & Customer Engagement (Remote)

Hitachi Energy Ltd.

Nashville (TN)

Remote

USD 180,000 - 280,000

Full time

7 days ago

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Job summary

Hitachi Energy Ltd. is seeking a Vice President Strategic Delivery & Customer Engagement, a remote-based leadership role responsible for cross-functional execution, customer outcomes, governance, and continuous improvement across projects and engagements.

As a people manager, you will lead experienced professionals, influence outcomes beyond reporting lines, and drive customer satisfaction, retention, and long-term value while aligning with Hitachi Energy's safety, integrity, and collaboration

Qualifications

Bachelor's degree in Business, Engineering, or a related field with 12+ years of relevant experience.
Significant experience in customer-facing leadership, project/program management, or operational leadership roles.
Prior people-management experience leading experienced professionals is required.

Responsibilities

Build and maintain strong, trusted relationships with customers and internal stakeholders.
Lead crossfunctional and geographically dispersed teams in executing multiple projects.
Establish and continuously improve standardized processes for execution, tracking, and escalation.
Monitor performance against KPIs, SLAs, cost, and efficiency targets.
Promote governance, quality standards, and health, safety, and environmental expectations.