Strategic Service Agreement Lead

Valmet; Atlanta (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401k with company match

Company-funded pension

Job summary

Valmet is seeking a Service Agreement Manager to oversee and manage assigned customer accounts, ensuring service performance and customer satisfaction. You will work with internal and external teams to improve equipment reliability and ensure agreement compliance.

The role requires a Bachelor's in Business or Engineering, 4–6 years of related experience or 10+ years in related roles, and about 30–50% travel. A strong client and project management background is essential.

Qualifications

• Bachelor's degree in Business or Engineering or related field.
• 4–6 years of related experience, or 10+ years in roles such as project/maintenance management.
• Strong client management and project management skills.

Responsibilities

• Oversee and manage assigned customer accounts to ensure service performance.
• Coordinate with internal and external customers to improve equipment performance.
• Ensure compliance with service agreements and customer satisfaction.

Skills

Client management

Project management

Communication

Travel 30-50%

Education

Bachelor's degree in Business or Engineering

Job description

Valmet is seeking a Service Agreement Manager to oversee and manage assigned customer accounts, ensuring service performance and customer satisfaction. You will work with internal and external teams to improve equipment reliability and ensure agreement compliance.

The role requires a Bachelor's in Business or Engineering, 4–6 years of related experience or 10+ years in related roles, and about 30–50% travel. A strong client and project management background is essential.