Strategic Service Account Leader — Multi-Site Growth

Vanderlande Industries B.V.; Marietta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

Vanderlande is seeking a Senior Service Account Manager in Marietta, GA to lead a strategically important customer portfolio within our North America service business. You will be the customer’s trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

This senior individual-contributor role offers high visibility, autonomy, and the chance to influence cross-functional teams while turning operational needs into sustainable

Qualifications

• 7+ years in service account management or related roles.
• Experience managing complex, multi-site B2B relationships.
• Strong commercial acumen in contracts, financials, and risk.
• Proven ability to lead escalations and coordinate resolution.

Responsibilities

• Lead strategic customer relationships across sites and functions (operations, maintenance, engineering, procurement, leadership).
• Own service-contract performance, profitability, customer satisfaction, and account development.
• Coordinate service delivery, technical support, spare parts, projects, quality, training, and digital services.
• Lead business reviews and account planning using performance trends and growth opportunities.
• Manage critical customer escalations and executive-level communications.
• Drive continuous improvement and mentor less-experienced colleagues.

Skills

Customer relations

Account management

Contract management

Negotiation

Executive comms

Problem solving

Stakeholder management

Travel readiness

Education

Bachelor's degree

Job description

Vanderlande is seeking a Senior Service Account Manager in Marietta, GA to lead a strategically important customer portfolio within our North America service business. You will be the customer’s trusted advisor, owning service performance, contract profitability, escalations, and account growth across multiple sites.

This senior individual-contributor role offers high visibility, autonomy, and the chance to influence cross-functional teams while turning operational needs into sustainable