Strategic Customer Service Account Manager

Resource Label Group; Des Plaines (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Resource Label Group is seeking a Customer Service Account Manager to oversee high-touch accounts and coordinate across customer service, production, scheduling, prepress, quality and sales in a fast-paced manufacturing environment. You will be the primary contact for assigned customers, ensuring orders, timelines, specifications, and expectations are executed accurately.

The role supports onboarding, expansions, and long-term retention through cross-functional collaboration and proactive issue

Qualifications

• 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Maintain a strong understanding of customer requirements, timelines, and expectations.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Manage complex customer requirements, revisions, priorities, and escalations.
• Ensure accurate and timely execution from order placement through delivery.
• Support customer satisfaction and long-term account retention.
• Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives.

Skills

Customer Focus

Operational Mindset

Communication & Collaboration

Adaptability & Initiative

Problem Solving

Organization & Multitasking

Job description

Resource Label Group is seeking a Customer Service Account Manager to oversee high-touch accounts and coordinate across customer service, production, scheduling, prepress, quality and sales in a fast-paced manufacturing environment. You will be the primary contact for assigned customers, ensuring orders, timelines, specifications, and expectations are executed accurately.

The role supports onboarding, expansions, and long-term retention through cross-functional collaboration and proactive issue