Account Manager Service

Unifrax I LLC; City of Tonawanda (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

Alkegen seeks a Customer Service Representative to handle orders, inquiries, pricing, and delivery coordination. You will maintain relationships with customers and commercial partners, ensure accurate order entry and delivery dates, and provide timely responses.

The role requires 2–5 years in customer service in an office setting, strong communication, knowledge of MS Word/Excel, and familiarity with trade compliance; onsite Monday-Thursday with optional remote Fridays.

Qualifications

• High School Diploma required. Associate's or Bachelor's degree in relevant field preferred.
• A minimum of 2-5 years of customer service experience in an office setting is required.
• Manufacturing company experience preferred.
• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules.
• Must have excellent communication skills and strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
• Ability to rotate with other Service Representatives to provide holiday coverage.

Responsibilities

• Receives and processes customer orders, inquiries covering items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
• Serves as communication link between customers and commercial to assure responsiveness.
• Tracks order activity and alerts appropriate stakeholders of any potential delivery problems.
• Partners with Logistics to expedite delivery of selected orders.
• Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Skills

Customer service

Communication

Detail orientation

Teamwork

Multitasking

Education

High School Diploma

Associate's or Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

SAP

Job description

Job Requirements

Why work for us? Alkegen brings together two of the world’s leading specialty materials companies to create one new, innovation-driven leader focused on battery technologies, filtration media, and specialty insulation and sealing materials. Through global reach and breakthrough inventions, we are delivering products that enable the world to breathe easier, live greener, and go further than ever before. With over 60 manufacturing facilities with a global workforce of over 9,000 of the industry’s most experienced talent, including insulation and filtration experts, Alkegen is uniquely positioned to help customers impact the environment in meaningful ways. Alkegen offers a range of dynamic career opportunities with a global reach. From production operators to engineers, technicians to specialists, sales to leadership, we are always looking for top talent ready to bring their best. Come grow with us!

Responsibilities

• Receives and processes customer orders, inquiries covering items or products ordered.
• Maintains an ongoing relationship with assigned customers and commercial partner.
• Responsible for ensuring that the order has been entered correctly and that the customer has received acknowledgment with a realistic delivery date.
• Provides standard pricing and quoting, product availability, and schedule information within established guidelines.
• Serves as communication link between customers and commercial to assure responsiveness.
• Tracks order activity and alerts appropriate stakeholders of any potential delivery problems.
• Partners with Logistics to expedite delivery of selected orders.
• Uses knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.
• Maintain a high level of customer service as reflected by a low number of customer complaints.
• Work closely with Production Control, Purchasing, and Shipping to ensure our customers’ needs are being met.
• Will need to have basic knowledge of export order processing including ocean and air export shipment regulations and familiarity with NAFTA and other free trade agreements.

Qualifications and Experience

• High School Diploma required. Associate's or Bachelor's degree in relevant field preferred.
• A minimum of 2-5 years of customer service experience in an office setting is required.
• Manufacturing company experience preferred.
• Preferred working knowledge of US trade compliance including import and export compliance, ITAR, NAFTA, Other free trade agreements, Made in the USA rules, Harmonized tariff rules.
• Must have excellent communication skills and strong detail orientation.
• Capable of handling multiple priorities and adapting to change with ease.
• Willing to take on additional tasks and work effectively on a team.
• Proficiency in Microsoft Word and Excel required, knowledge of SAP preferred.
• Ability to rotate with other Service Representatives to provide holiday coverage.

Compensation

$24.00- Hour Pay offered may vary depending on multiple individualized factors, including, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ** This position is based onsite Monday through Thursday, with the opportunity to work remotely on Fridays, subject to business needs and manager approval.

If you are interested in being part of a world class function here at Alkegen then we would love to hear from you.

At Alkegen, we strive every day to help people – ALL PEOPLE – breathe easier, live greener and go further than ever before. We believe that diversity and inclusion is central to this mission and to our impact. Our diverse and inclusive culture drives our growth & innovation and we nurture it by actively embracing our differences and using our varied perspectives to solve the complex challenges facing our changing and diverse world. Employment selection and related decisions are made without regard to sex, race, ethnicity, nation of origin, religion, color, gender identity and expression, age, disability, education, opinions, culture, languages spoken, veteran’s status, or any other protected class.

Alkegen is a specialty materials leader serving mission-critical systems that the world is focused on for the future, including: battery technologies, electric vehicles, filtration media, and specialty insulation materials that enable customers to reduce fossil fuel consumption, save energy, and live greener. We help people breathe easier, live greener, and go further than ever before. Our experience speaks for itself. We are a vertically integrated manufacturer with the global reach and talent to solve your most demanding applications. With 60 manufacturing facilities and 9,000+ highly skilled employees located around the world, we can solve any challenge. Dedicated to sustainability and human health, we are uniquely positioned to help customers impact the environment in meaningful ways.