Strategic Senior Customer Success Manager | $2M+ Book

Procurify; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Procurify is seeking a strategic, customer-obsessed Senior Customer Success Manager to lead a growing book of business and drive long-term value for our customers. You will act as a trusted advisor to executive stakeholders, guide onboarding, integrations, and ongoing engagement, and relentlessly pursue renewal and expansion opportunities.

You will own a strategic portfolio valued at $2M+, partner with product, sales, and support teams, and use data-driven insights to elevate customer outcomes

Responsibilities

• Own and grow a strategic book of business valued at $2M+, ensuring retention and expansion.
• Build executive relationships to drive customer advocacy and renewal.
• Provide strategic guidance across onboarding, integrations, and platform configuration.
• Deliver data-driven insights to help customers achieve business outcomes.
• Collaborate with product, sales, and support to improve customer outcomes.
• Identify upsell and expansion opportunities to maximize value.

Job description

Procurify is seeking a strategic, customer-obsessed Senior Customer Success Manager to lead a growing book of business and drive long-term value for our customers. You will act as a trusted advisor to executive stakeholders, guide onboarding, integrations, and ongoing engagement, and relentlessly pursue renewal and expansion opportunities.

You will own a strategic portfolio valued at $2M+, partner with product, sales, and support teams, and use data-driven insights to elevate customer outcomes