Strategic Security TAM — AI-Driven SecOps & Adoption

Vega; Northern (KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Vega is seeking a Technical Account Manager to own the post-sales technical relationship for a portfolio of customers, from onboarding through adoption and through critical moments. You will be the trusted technical and security authority, guiding customers with logging, detections, and AI skill development on Vega's platform.

In this hands-on, high-trust role, you will shape how customers succeed with Vega and feed field insights back to R&D and product teams.

Qualifications

• 6+ years in a technical, customer-facing role (TAM/Customer Engineer).
• Hands-on experience with SIEM or observability platforms (e.g., Splunk, Elastic/ELK, MS Sentinel).
• Experience using these tools for incident investigation or threat hunting.
• Strong cloud fundamentals across AWS, Azure, and/or GCP; IaC experience (Terraform).
• Scripting in Python and/or Bash; comfortable troubleshooting distributed systems.
• Able to communicate with both engineers and executive stakeholders.
• Startup or high-growth experience; ability to move fast and make calls without a perfect playbook.
• Navigate ambiguity with curiosity and loop in the right people as needed.

Responsibilities

• Be the technical and security authority customers trust; own post-sales relationships.
• Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration.
• Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
• Partner with customer security teams and cloud engineers during investigations and escalations.
• Help customers build custom AI skills within the Vega platform to address pain points.
• Conduct technical health checks and business reviews with a bias toward action.
• Monitor customer health, identify risks early, intervene before problems arise.
• Work with engineering/product to translate field feedback into product improvements.
• Travel to customer sites for key engagements (~25% of the time).

Skills

6+ years

SIEM experience

Splunk/ELK

Cloud fundamentals

Terraform

Python/Bash

Executive communication

Startup experience

Ambiguity navigation

Tools

Terraform

KQL

Job description

Vega is seeking a Technical Account Manager to own the post-sales technical relationship for a portfolio of customers, from onboarding through adoption and through critical moments. You will be the trusted technical and security authority, guiding customers with logging, detections, and AI skill development on Vega's platform.

In this hands-on, high-trust role, you will shape how customers succeed with Vega and feed field insights back to R&D and product teams.