VP, Technical Account Management — Scale Post-Sale Impact

Vega; Northern (KY); Hybrid; USD 200,000 - 320,000; Full time

Job summary

Vega, a fast-growing cybersecurity startup, is seeking a VP of Technical Account Management to lead the post-sale organization and scale a global TAM team. You will define playbooks, hiring plans, and engagement models to ensure customers realize measurable value from onboarding through long-term impact.

Reporting to the Co-Founder & CTO, you will partner with Account Management, Support, Product, and Engineering to drive retention, translate customer signals into product influence, and advocate

Qualifications

• 10+ years customer-facing roles in TAM/CS or security consultancy.
• 5+ years scaling a TAM team in B2B SaaS.
• Hands-on SIEM or security analytics experience.
• Experience at a cybersecurity company; startup experience preferred.
• Proven track record with Fortune 100/Global 2000 accounts.
• Strong cloud fundamentals across AWS, Azure, or GCP.
• Outstanding leadership and ability to engage with engineers and C-suite.
• Comfortable in a fast-moving, global startup environment.

Responsibilities

• Build and own Vega's post-sale organization with playbooks and KPIs.
• Define scalable processes and hire the next generation of TAMs.
• Ensure customers receive real, measurable value from onboarding to long-term impact.
• Develop strategic relationships with top accounts at technical and executive levels.
• Serve as senior escalation point for complex issues across the portfolio.
• Collaborate with Account Management, Support, Product, and Engineering to drive retention.
• Travel to customer sites as needed (~50% of the time).

Skills

TAM leadership

Customer management

SIEM / security analytics

Cybersecurity industry

Enterprise sales

Cloud fundamentals

Executive communication

High-growth startup culture

Job description

Vega, a fast-growing cybersecurity startup, is seeking a VP of Technical Account Management to lead the post-sale organization and scale a global TAM team. You will define playbooks, hiring plans, and engagement models to ensure customers realize measurable value from onboarding through long-term impact.

Reporting to the Co-Founder & CTO, you will partner with Account Management, Support, Product, and Engineering to drive retention, translate customer signals into product influence, and advocate