Strategic Security Operations Account Manager

Securitas US Business Unit; Hilliard (OH); On-site; USD 68,000 - 84,000; Full time

Job summary

Securitas US Business Unit is seeking an Account Manager (Security Operations) to be the primary liaison for clients and on-site security operations in the Ohio area. You will oversee staffing, performance, and service delivery while balancing urgent client needs and long-term strategic goals.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple priorities, with on-call availability outside standard hours.

Qualifications

• Strong organizational and time-management skills.
• Self-disciplined and capable of working independently.
• Technology savvy with proficiency in workforce management and scheduling systems.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple competing assignments and meet deadlines.
• Strong problem-solving and decision-making capabilities.
• Demonstrated commitment to compliance, professionalism, and customer service.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Responsibilities

• Serve as the primary client contact and ensure exceptional customer service.
• Respond promptly to client requests, concerns, and operational issues.
• Maintain professional working relationships with clients, site leadership, and security personnel.
• Communicate regularly with clients to ensure coverage expectations and service standards are met.
• Address site concerns, service issues, and officer performance concerns.
• Oversee daily security operations and staffing across assigned locations.
• Maintain the Master Schedule and ensure workforce management systems remain accurate.
• Review staffing deficiencies and manage open shifts utilizing available resources.
• Complete and distribute Open Post Reports to Recruiting and Hiring Teams.
• Conduct site visits and monitor daily operational activities.
• Coordinate with Site Supervisors, Operations Supervisors, Control Room personnel, and Vendor Management Operations (VMO).
• Ensure required documentation including patrol logs, alarm tickets, and pass-down reports are completed accurately and on time.
• Track upcoming construction projects and prepare staffing plans for project support.
• Manage officer removals and terminations, including system access removal and administrative updates.
• Support access management, password resets, and key distribution programs.
• Assist with onboarding and development of high-caliber security personnel.
• Partner with Training Coordinators to address operational training needs and performance gaps.
• Provide guidance and support to Site Supervisors and Operations Supervisors.
• Fill operational roles as necessary to ensure client coverage while managing broader account responsibilities.
• Foster accountability, professionalism, and operational excellence across all teams.
• Review and respond to communications from clients, corporate leadership, and operational partners.
• Monitor and address training requirements, compliance updates, and operational directives.
• Maintain confidentiality of sensitive company, employee, and client information.
• Ensure compliance with company policies, client requirements, and regulatory standards.

Skills

Organizational skills

Time management

Independent work

Tech savviness

Verbal communication

Written communication

Problem solving

Confidentiality

Job description

Securitas US Business Unit is seeking an Account Manager (Security Operations) to be the primary liaison for clients and on-site security operations in the Ohio area. You will oversee staffing, performance, and service delivery while balancing urgent client needs and long-term strategic goals.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple priorities, with on-call availability outside standard hours.