On-Call Security Account Manager

Securitas Global Clients America; Hilliard (OH); On-site; USD 65,000 - 87,000; Full time

Benefits offered by this job

Retirement plan

Medical and dental coverage

Company-paid life insurance

Paid holidays

Paid time away from work

Employee assistance plan

Securitas Saves discount program

Job summary

Securitas Global Clients America is seeking an Account Manager to serve as the primary liaison for the client and on-site security operations. You will ensure quality service, manage staffing, and balance daily duties with long-term strategic goals.

You will be available outside normal hours for urgent matters and drive performance improvements across operations, staffing, and client communications while upholding our standards of integrity and reliability.

Qualifications

• Strong organizational and time-management skills.
• Independent work capability.
• Tech-savvy with scheduling systems.
• Excellent verbal and written communication.
• Ability to balance client expectations with staffing.
• Discretion with confidential information.

Responsibilities

• Manage client relationships and ensure service excellence.
• Oversee daily security operations and staffing.
• Maintain Master Schedule and staffing plans.
• Coordinate with site teams and vendors.
• Support on-call needs outside hours.

Skills

Relationship management

Staffing coordination

Operational oversight

Communication

Problem solving

Job description

Securitas Global Clients America is seeking an Account Manager to serve as the primary liaison for the client and on-site security operations. You will ensure quality service, manage staffing, and balance daily duties with long-term strategic goals.

You will be available outside normal hours for urgent matters and drive performance improvements across operations, staffing, and client communications while upholding our standards of integrity and reliability.