Strategic Security Account Manager – Client Growth

GardaWorld; Frisco (TX); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Competitive Salary

Frisco, TX on-site location

Flexible schedule

Comprehensive benefits

Career growth opportunities

Job summary

GardaWorld in Frisco, TX is seeking a contract Security Account Manager to maintain exceptional on-site performance for a key account. You will handle client issues, communicate with contacts, and strengthen relationships while updating records and preparing reports.

You will lead projects, deliver detailed presentations, review compliance, manage billing, and contribute to pricing estimates. The role requires leadership, strong communication, and proficiency with CRM and MS Office in a

Qualifications

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• High School Diploma/GED.
• At least three years of experience in security operations with a proven track record of handling increasingly complex responsibilities.

Responsibilities

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local GardaWorld Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long-term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow-ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.

Skills

Leadership

Problem-solving

Communication

Customer service

Project management

Financial planning

Report writing

Attention to detail

Team collaboration

Strategic thinking

Education

High School Diploma/GED

Tools

CRM software

Microsoft Office

ERP systems

Billing software

Job description

GardaWorld in Frisco, TX is seeking a contract Security Account Manager to maintain exceptional on-site performance for a key account. You will handle client issues, communicate with contacts, and strengthen relationships while updating records and preparing reports.

You will lead projects, deliver detailed presentations, review compliance, manage billing, and contribute to pricing estimates. The role requires leadership, strong communication, and proficiency with CRM and MS Office in a