Charter School Programs & Implementation Manager

Rockstar; San Francisco (CA); Híbrido; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Rockstar is seeking a Client Services professional in San Francisco or Boston with strong charter school enrollment experience. The role involves leading projects, providing direct customer support, and contributing to business development.

Ideal candidates will have at least 4 years of experience in educational operations, excellent communication skills, and a problem-solving mindset. This semi-remote position offers a competitive salary of $90,000 - $130,000 based on experience.

Formación

• 4+ years of professional experience in PK-12 charter school operations.
• Adept at managing multiple clients across various stages.
• Experience gathering and cleaning data for analysis.

Responsabilidades

• Lead implementation projects for new charter customers.
• Support post-launch customer training and integration.
• Assist business development efforts to expand client base.

Conocimientos

Client management

Data analysis

Project management

Communication

Customer service

Problem-solving

Herramientas

Statistical software (e.g., Stata, R)

Descripción del empleo

Rockstar is recruiting for an award-winning platform that helps families navigate their child’s educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.

Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)

Role Overview

The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept — someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

Responsibilities

• 60% Implementation – Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
• 15% Customer Support – Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
• 15% Business Development – Support efforts to bring in new clients and expand relationships with existing clients.
• 10% Operational – As a growing startup, everyone pitches in to do whatever it takes to build the organization.

Qualifications

• Core Competency: Strength and experience in each of the above job responsibilities.
• Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
• Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
• Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
• Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
• Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
• Communication: Excellent communicator, including written and oral.
• Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
• Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.
• Values: Passion for education, equity, and social impact.
• Eligibility: Legal ability to work in the US and willingness to work continental US hours.

Nice To Haves

Strong preference for candidates with one or more of the following skillsets:

• Experience with student enrollment and/or student recruitment.
• Experience managing multiple clients simultaneously.
• Experience collaborating with technical teams (e.g., software engineering, IT).
• Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).

Salary Range

• $90,000 - $130,000 a year

Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).