Course Planner Solutions Lead

SchooLinks; Washington (District of Columbia); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

100% health care coverage for Employee

401K with company matching

Dental & Vision

Parental Leave

Subsidized gym membership

Remote work stipend

Annual team offsite

Job summary

SchooLinks is seeking an Solutions Manager to drive end-to-end implementations of our Course Planner solutions for students planning their paths after graduation. You will lead complex projects for school districts, coordinating with Customer Success Managers and diverse stakeholders.

Responsibilities include managing data dependencies, driving adoption, and translating product/engineering concepts into clear customer communications.

Qualifications

• 5+ years experience as an implementation specialist or similar role in a B2B SaaS company.
• Ability to work with data feeds, including reviewing data files, identifying problems, and performing various actions on data.

Responsibilities

• Serve as the main point of contact for those complex implementation projects with our larger clients
• Understand data dependencies and help resolve data issues
• Problem solve and coordinate data integration with our clients and CSMs
• Work with customers to understand their specific needs, special situations, and use cases, then identify and implement solutions
• Continuously engage with customers to maintain project velocity, generate buy-in, and drive adoption
• Discover and document challenges faced and areas for improvement within our process and product
• Continuously define, document problems and challenges faced by our partners
• Assist the product team with quality assurance and improvement of the product
• Help drive adoption and usage throughout implementation period

Skills

Project management

Stakeholder management

Implementation experience

Data manipulation

Python

JSON data

Presentation skills

Communication

Proactive mindset

Tools

Data integration

Job description

SchooLinks is seeking an Solutions Manager to drive end-to-end implementations of our Course Planner solutions for students planning their paths after graduation. You will lead complex projects for school districts, coordinating with Customer Success Managers and diverse stakeholders.

Responsibilities include managing data dependencies, driving adoption, and translating product/engineering concepts into clear customer communications.