Strategic SAP Cloud Delivery Lead

Sap Ns2; Herndon (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

SAP NS2 is seeking a Client Delivery Manager to be the trusted single point of contact for SAP NS2 Cloud Customers, focusing on RISE with SAP, S/4HANA private cloud, and related cloud services. You will drive onboarding, ongoing service delivery, and renewal initiatives, coordinating across sales, delivery, and cloud operations to ensure value delivery.

Ideal candidates bring 6+ years in customer-facing SAP projects, hands-on SAP cloud experience, and strong executive communication.

Qualifications

• 6+ years managing and delivering SAP consulting, hosting, support, or operations projects in customer-facing roles.
• 5+ years of SAP Basis and/or infrastructure operations or development experience.
• Hands-on expertise with SAP cloud solutions, including HEC and S/4HANA.
• Experience delivering SAP Enterprise Cloud or on-premises solutions for enterprise clients.
• Understanding of SAP’s cloud ERP offerings (Cloud ERP Private / RISE with SAP) and NS2 cloud operating models.
• Foundational knowledge of cloud and SAP operations (networking, HA/DR, integrations).
• SAP Basis experience and/or certification with a major hyperscaler (AWS, Azure, or Google Cloud).
• Bachelor’s degree in a related field.
• Strong communication skills for both technical and executive audiences.
• Engagement management, relationship building, and de-escalation strengths.
• Ability to multitask across several engagements with a proactive, problem-solving mindset.
• Leadership, organizational, and interpersonal skills suitable for cross-functional collaboration.
• Knowledge or certification in SAP IT operations standards (ITIL 4, Run SAP, SAP CoE, Solution Manager ALM, FRUN, etc.).

Responsibilities

• Lead end-to-end customer engagements from contract signature through renewal.
• Onboard customers and oversee service delivery and governance.
• Foster executive relationships and quarterly reviews with stakeholders across SAP NS2.
• Align service plans to customer needs and SAP NS2 cloud strategy.
• Coordinate delivery lifecycle: scope, budget, milestones, releases, maintenance.
• Produce monthly service reports and manage Enhanced Managed Services.
• Develop cross-sell, upsell, and renewal opportunities with customers.

Skills

Engagement management

Delivery management

Account management

Cross-selling

Renewals

Leadership

Executive communication

Proactive problem-solving

Multitasking

Cross-functional collaboration

Relationship building

De-escalation

Education

Bachelor's degree

Tools

SAP HEC

S/4HANA

ITIL 4

Job description

SAP NS2 is seeking a Client Delivery Manager to be the trusted single point of contact for SAP NS2 Cloud Customers, focusing on RISE with SAP, S/4HANA private cloud, and related cloud services. You will drive onboarding, ongoing service delivery, and renewal initiatives, coordinating across sales, delivery, and cloud operations to ensure value delivery.

Ideal candidates bring 6+ years in customer-facing SAP projects, hands-on SAP cloud experience, and strong executive communication.