Strategic Salesforce Delivery Lead

RPMGlobal; Bellevue (WA); Hybrid; USD 98,634 - 113,424; Full time

Benefits offered by this job

Health insurance

Paid time off

11 paid holidays in addition to PTO

401(k) with Employer Match

Life, Short-Term Disability and Long‑/

Job summary

AAA Washington is seeking a Salesforce Delivery Manager to lead planning, coordination, and delivery of Salesforce programs. You will manage a team of delivery resources and oversee vendor relationships to ensure execution of business priorities.

You will partner with business stakeholders, IT, and partners to align roadmaps, manage demand, balance capacity, and coach staff toward continuous improvement in the Salesforce delivery function.

Qualifications

• Seven years of experience leading technology projects, programs, enterprise applications, or business systems initiatives.
• Three years of experience leading teams, project resources, contractors, or consultants.
• Experience managing vendor relationships and third-party service providers.
• Experience in project management, program management, prioritization, and delivery planning.
• Strong stakeholder management, communication, facilitation, and leadership skills.

Responsibilities

• Lead the planning, execution, and delivery of Salesforce programs, projects, and enhancement initiatives.
• Manage project scope, schedules, resources, budgets, risks, issues, and dependencies.
• Ensure delivery activities align with business priorities and organizational objectives.
• Coordinate cross-functional teams to achieve project goals and successful business outcomes.
• Monitor and communicate project status, risks, issues, and recommendations to stakeholders and leadership.
• Facilitate issue resolution and escalation management as needed.
• Lead Salesforce demand management, intake, prioritization, and planning activities.
• Partner with business stakeholders to understand business needs and delivery priorities.
• Support development and maintenance of Salesforce roadmaps and delivery plans.
• Balance project demand, operational support activities, and available team capacity.
• Identify opportunities to improve processes, user experience, and business outcomes through Salesforce capabilities.
• Serve as the primary point of contact for Salesforce delivery vendors, consultants, and implementation partners.
• Manage vendor performance, delivery commitments, service quality, and contractual obligations.
• Participate in vendor selection, contract reviews, and statement-of-work development.
• Coordinate vendor activities to ensure alignment with project objectives and business priorities.
• Monitor vendor deliverables, resource utilization, and budget performance.
• Directly supervise assigned team members, including Business Systems Analysts, Project Managers, Salesforce Administrators, and other delivery resources.
• Establish performance expectations and provide coaching, mentoring, and development opportunities.
• Conduct performance evaluations and support employee growth and career development.
• Assist with workforce planning, staffing, onboarding, and succession planning activities.
• Foster a culture of collaboration, accountability, customer service, and continuous improvement.
• Facilitate meetings, workshops, governance activities, and planning sessions.
• Partner with business leaders and technology teams to support decision-making and prioritization.
• Develop and maintain effective working relationships across business and IT functions.
• Support change management, communication, and user adoption activities associated with Salesforce initiatives.
• Ensure compliance with established project management, governance, and documentation standards.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA’s vision mission and values.

Skills

Project leadership

Vendor management

Stakeholder management

Delivery planning

Team leadership

Communication skills

PM methodologies

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

AAA Washington is seeking a Salesforce Delivery Manager to lead planning, coordination, and delivery of Salesforce programs. You will manage a team of delivery resources and oversee vendor relationships to ensure execution of business priorities.

You will partner with business stakeholders, IT, and partners to align roadmaps, manage demand, balance capacity, and coach staff toward continuous improvement in the Salesforce delivery function.