Salesforce Delivery Manager

Equifax, Inc.; St. Louis (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Salesforce Delivery Manager, where you will lead impactful projects that drive business value and enhance customer success. In this dynamic role, you will collaborate with cross-functional teams and stakeholders to ensure the successful implementation of Salesforce solutions. Your leadership will guide a diverse technical team through all project phases, from design to post-implementation support. If you are passionate about technology and thrive in a fast-paced environment, this opportunity is perfect for you to make a significant impact in an innovative setting.

Qualifications

• 7+ years managing technology projects with successful implementations.
• Strong understanding of Agile, Scrum, and Waterfall methodologies.

Responsibilities

• Lead Salesforce implementation projects ensuring timely delivery.
• Manage diverse teams and maintain effective stakeholder communication.

Skills

Project Management

Leadership

Problem-Solving

Communication

Budget Management

Risk Management

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Bachelor's degree in Business Administration

Tools

Salesforce

JIRA

Confluence

AHA

Job description

The Salesforce Delivery Manager is responsible for leading and managing Salesforce implementation and enhancement projects. This includes planning, execution, and delivery of solutions on time, within scope, and on budget. The role requires close collaboration with stakeholders, cross-functional teams, and third-party vendors to ensure that Salesforce solutions drive business value and customer success. The individual will be primarily responsible for design, structure, and maintenance across several platforms including but not limited to - Salesforce, EFX4BIZ, Pardot, Marketing Cloud, Integrations, Customer Portals, Customer Onboarding, and Mulesoft.

In order to be successful, the individual must be skilled at managing a diverse team of technical resources (Business Analysts, Quality Engineers, Developers, and Architects), budgeting, and resource modeling, business case processes, leading project teams through all phases, from requirement gathering and design to deployment and post-implementation support.

What you will do:

1. Serve as the primary point of contact for stakeholders, ensuring their expectations are managed and aligned with project objectives.
2. Ensure effective communication between project teams, stakeholders, and senior leadership.
3. Proactively identify and manage risks, issues, and dependencies that could impact project success.
4. Ensure quality assurance processes are followed, and solutions meet business and technical requirements.
5. Manage a team of Business Analysts, Product Owners, QA resources, and developers ensuring the design and implementation of scalable, maintainable Salesforce solutions.
6. Stay up to date on Salesforce platform updates, releases, and new features, ensuring continuous improvement and optimization of the platform.
7. Forecast resource needs and ensure that project teams are adequately staffed to meet project goals.
8. Monitor and report on project progress, risks, and performance to stakeholders and senior management.
9. Provide regular updates on project milestones, delivery timelines, and overall project health.
10. Manage all security practices and ensure all mandatory security reviews/controls are completed prior to any deployments.
11. Establish metrics and KPIs to track the success of Salesforce implementations and ensure projects deliver the expected business outcomes.

What experience you need:

1. Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
2. 7+ years of experience managing Technology projects, with a track record of delivering successful implementations.
3. Strong understanding of project management methodologies (Agile, Scrum, Waterfall) and tools (JIRA, Confluence, AHA, etc.).
4. Understanding of Salesforce platform capabilities and experience with Salesforce modules (e.g., Sales Cloud, Service Cloud, Marketing Cloud).
5. Proficiency in managing budgets, schedules, resources, and risks.
6. Strong leadership skills with the ability to motivate teams, manage stakeholder expectations, and communicate effectively with technical and non-technical stakeholders.
7. Excellent problem-solving and decision-making abilities.

What could set you apart:

1. Salesforce certifications (Salesforce Administrator, Salesforce Consultant, Salesforce Project Manager) are preferred.
2. Knowledge of Salesforce architecture, customization, integration, and data migration best practices.
3. Executive level communication skills.