Salesforce Platform Operations Director

Cencora

Conshohocken (Montgomery County)

On-site

USD 150,000 - 210,000

Full time

2 days ago

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Job summary

Cencora is seeking a leader to head Salesforce Platform Operations, overseeing strategy, reliability, security, and scalable delivery. You will partner with IT and business leaders to mature governance, manage vendor performance, and guide a cross-functional team of admins, engineers, and release managers.

The role emphasizes continuous improvement, automation, incident management, and KPI-driven performance.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or related field.
Typically 10+ years in IT with progressive responsibility; 5+ years in leadership preferred.
Extensive experience with Salesforce platform operations, including governance, security, and integrations.
Experience with service management practices (ITIL-aligned) and cross-functional delivery.
Budget and vendor management experience preferred, including managed services and licensing.

Responsibilities

Defines and executes the Salesforce Platform Operations strategy, aligning to enterprise IT strategy and business priorities.
Partners with product owners, delivery leads, capacity planners, and stakeholders to forecast demand and plan releases.
Oversees governance across environments, identity/access, data retention, integrations, and release management.
Drives continuous improvement across incident, problem, change, and release processes; fosters automation.
Leads vendor/partner performance management and coordinates cross-functional delivery teams.
Manages platform roadmaps, operational metrics, and customer communications for platform events.