Sales Support & Order Coordination Specialist

Supermicro; New York (NY); On-site; USD 75,000 - 85,000; Full time

Job summary

Supermicro in New York, NY is seeking a Sales Support Specialist to assist one of our Sales teams in managing customers and orders. This role also acts as a liaison between internal departments and provides product information and account maintenance support.

You will handle daily sales order processing, data entry, and communications with clients, helping drive customer satisfaction and timely deliveries in a fast-paced environment.

Qualifications

• BA/BS degree preferred.
• 5-7 years of relevant industry experience preferred.
• Experience in data entry, scheduling production and tracking orders.
• A self-starter who can effectively work within a strong team culture.
• Must have strong and effective professional communication skills written, speaking, and presentation.
• Experience in customer service and dealing with clients directly, problem solving skills a must.

Responsibilities

• The person will be responsible for sales account maintenance, provide technical and administrative product information, performs daily clerical and office maintenance tasks, such as typing correspondence, coordinating, data entry, quotations and process documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Be back-up for the supervisor and team members
• Additional duties per supervisors request

Skills

Sales support

Customer service

Data entry

Order processing

Clerical tasks

Interdepartmental liaison

Education

BA/BS degree preferred

Job description

Supermicro in New York, NY is seeking a Sales Support Specialist to assist one of our Sales teams in managing customers and orders. This role also acts as a liaison between internal departments and provides product information and account maintenance support.

You will handle daily sales order processing, data entry, and communications with clients, helping drive customer satisfaction and timely deliveries in a fast-paced environment.