Strategic Sales Ops & Programs Director

Silith; Santa Clara (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Silith, a fabless chip design company, seeks a Director of Sales Operations & Program Management in Santa Clara, CA, to lead the day-to-day operations, CRM administration, pipeline hygiene, and forecasting for our commercial organization.

You will own dashboards and reporting, partner with Finance and Engineering, and coordinate with cross-functional teams to keep commitments aligned with our growth strategy for hyperscalers, OEMs, and semiconductor customers.

Qualifications

• 7+ years of experience in sales operations, program management, or business operations, ideally in a technology or semiconductor company.
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes.
• Experience program-managing complex, multi-stakeholder customer engagements or projects.
• Strong analytical and Excel/reporting skills, with the ability to build clear, accurate dashboards and reports.
• Excellent organizational skills and attention to detail, with the ability to manage multiple programs simultaneously.
• Strong cross-functional collaboration skills, with experience working across Sales, Finance, Operations, and Engineering.

Responsibilities

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO
• Support order management, pricing administration, and margin tracking in coordination with Finance
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status
• Serve as the hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across Sales, BD, Engineering, Product, and Operations
• Run the operating cadence for strategic account programs — status meetings, milestone reviews, and executive updates
• Maintain program documentation, schedules, and risk logs for key customer engagements
• Escalate risks and blockers to the VP of Sales Programs & Operations and relevant functional leaders in time to resolve them
• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity
• Produce regular design win funnel reports for executive leadership
• Support the global sales planning and forecasting process, including data collection, analysis, and report preparation
• Work with Sales and BD to validate customer forecasts and opportunity assumptions
• Coordinate with Operations and Supply Chain to help align demand forecasts with production capacity
• Identify and flag gaps between customer demand, sales pipeline, and supply availability

Skills

CRM systems

Sales forecasting

Program management

Data analysis

Excel

Dashboard reporting

Cross-functional collaboration

Tools

Salesforce

Excel

Job description

Silith, a fabless chip design company, seeks a Director of Sales Operations & Program Management in Santa Clara, CA, to lead the day-to-day operations, CRM administration, pipeline hygiene, and forecasting for our commercial organization.

You will own dashboards and reporting, partner with Finance and Engineering, and coordinate with cross-functional teams to keep commitments aligned with our growth strategy for hyperscalers, OEMs, and semiconductor customers.