Director of Sales Operations & Program Management

Silith; Santa Clara (CA); Sur place; USD 150 000 - 190 000; Plein temps

Résumé du poste

Silith, a fabless chip design company, seeks a Director of Sales Operations & Program Management in Santa Clara, CA, to lead the day-to-day operations, CRM administration, pipeline hygiene, and forecasting for our commercial organization.

You will own dashboards and reporting, partner with Finance and Engineering, and coordinate with cross-functional teams to keep commitments aligned with our growth strategy for hyperscalers, OEMs, and semiconductor customers.

Qualifications

• 7+ years of experience in sales operations, program management, or business operations, ideally in a technology or semiconductor company.
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes.
• Experience program-managing complex, multi-stakeholder customer engagements or projects.
• Strong analytical and Excel/reporting skills, with the ability to build clear, accurate dashboards and reports.
• Excellent organizational skills and attention to detail, with the ability to manage multiple programs simultaneously.
• Strong cross-functional collaboration skills, with experience working across Sales, Finance, Operations, and Engineering.

Responsabilités

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO
• Support order management, pricing administration, and margin tracking in coordination with Finance
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status
• Serve as the hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across Sales, BD, Engineering, Product, and Operations
• Run the operating cadence for strategic account programs — status meetings, milestone reviews, and executive updates
• Maintain program documentation, schedules, and risk logs for key customer engagements
• Escalate risks and blockers to the VP of Sales Programs & Operations and relevant functional leaders in time to resolve them
• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity
• Produce regular design win funnel reports for executive leadership
• Support the global sales planning and forecasting process, including data collection, analysis, and report preparation
• Work with Sales and BD to validate customer forecasts and opportunity assumptions
• Coordinate with Operations and Supply Chain to help align demand forecasts with production capacity
• Identify and flag gaps between customer demand, sales pipeline, and supply availability

Connaissances

CRM systems

Sales forecasting

Program management

Data analysis

Excel

Dashboard reporting

Cross-functional collaboration

Outils

Salesforce

Excel

Description du poste

Silith is a fabless chip design company, established in 2021, developing silicon photonics interconnect solutions for the world's leading AI hyperscalers, semiconductor companies, and transceiver companies. Our technology helps build the AI data centers of tomorrow, with a product portfolio spanning scale-up, scale-out, and scale-across interconnects. As we grow our presence and build out our commercial organization, we're looking for people who want to help bring this technology to the world's most demanding infrastructure.

Position Summary

The Director, Sales Operations & Program Management will run the day-to-day operational backbone of Silith's commercial organization — sales operations execution, pipeline and forecast management, and hands-on program management for major customer engagements. This person will own the systems, reporting, and program cadence that keep Sales, Business Development, Finance, Operations, and Engineering aligned on customer commitments, working closely with the VP of Sales Programs & Operations to execute the processes and structure that support Silith's growth with hyperscalers, semiconductor companies, and OEMs.

Key Responsibilities

• Own day-to-day sales operations: CRM administration, pipeline hygiene, opportunity tracking, and commercial reporting
• Maintain accurate, up-to-date pipeline data and produce regular forecasting reports for the VP of Sales Programs & Operations and the CRO
• Support order management, pricing administration, and margin tracking in coordination with Finance
• Build and maintain dashboards that give Sales, BD, and executive leadership clear visibility into pipeline, bookings, and design win status

Program Management for Strategic Accounts

• Serve as the hands-on program manager for major customer programs, tracking milestones, action items, and deliverables across Sales, BD, Engineering, Product, and Operations
• Run the operating cadence for strategic account programs — status meetings, milestone reviews, and executive updates
• Maintain program documentation, schedules, and risk logs for key customer engagements
• Escalate risks and blockers to the VP of Sales Programs & Operations and relevant functional leaders in time to resolve them

Design Win Funnel Management

• Maintain the design win funnel: track opportunities through evaluation, design-in, qualification, and production
• Ensure consistent stage definitions, data entry, and reporting across the design win pipeline
• Partner with Sales and BD to keep design win data current and identify opportunities to improve funnel velocity
• Produce regular design win funnel reports for executive leadership
• Support the global sales planning and forecasting process, including data collection, analysis, and report preparation
• Work with Sales and BD to validate customer forecasts and opportunity assumptions
• Coordinate with Operations and Supply Chain to help align demand forecasts with production capacity
• Identify and flag gaps between customer demand, sales pipeline, and supply availability

Process & Systems Development

• Build and continuously improve sales operations processes, tools, and templates to support a growing commercial organization
• Own the administration and optimization of CRM and related sales systems
• Develop standardized reporting templates and operating rhythms that scale as the team grows
• Document processes and train Sales and BD team members on tools, systems, and reporting requirements

Cross-Functional Coordination

• Serve as a day-to-day operational point of contact between Sales, BD, Finance, Operations, Supply Chain, Product, and Engineering
• Support the VP of Sales Programs & Operations in preparing executive reporting and board-level materials as needed
• Help ensure customer commitments are clearly tracked and communicated internally through completion

Required Qualifications

• 7+ years of experience in sales operations, program management, or business operations, ideally in a technology or semiconductor company
• Hands-on experience managing CRM systems, pipeline reporting, and sales forecasting processes
• Experience program-managing complex, multi-stakeholder customer engagements or projects
• Strong analytical and Excel/reporting skills, with the ability to build clear, accurate dashboards and reports
• Excellent organizational skills and attention to detail, with the ability to manage multiple programs simultaneously
• Strong cross-functional collaboration skills, with experience working across Sales, Finance, Operations, and Engineering

Preferred Qualifications

• Experience with semiconductor, optical communications, silicon photonics, AI infrastructure, or related technology markets
• Experience managing design win funnels or similarly staged, technical sales processes
• Familiarity with CRM platforms (e.g., Salesforce) and sales operations tooling
• Project or program management certification (e.g., PMP) a plus, though not required
• Experience operating in a fast-growing, high-growth company environment

Success Measures

• Accurate, up-to-date pipeline and forecast data available to Sales and executive leadership at all times
• Improved sales operations processes and tooling that scale with the growing commercial organization
• Strong cross-functional coordination that keeps customer commitments on track