Strategic Sales & Events Coordinator

StepStone Hospitality; Charlotte (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Le Méridien Charlotte and Sheraton Charlotte is seeking a Sales & Events Coordinator to provide comprehensive administrative and operational support to the Sales, Events, Catering, and Conference Services teams. You will help keep the department organized, manage communications, maintain records, and assist with group and event coordination.

The ideal candidate is highly organized, detail-oriented, proactive, and professional, comfortable handling multiple priorities in a fast-paced convention

Qualifications

• Strong organizational skills with excellent attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Professional, service-oriented approach when interacting with clients and hotel teams.
• Proficiency with computer systems and ability to learn sales, catering, and event management software.
• High school diploma or equivalent; some education or training preferred.
• At least one year of office environment experience.

Responsibilities

• Provide day-to-day administrative support to Sales, Marketing, and Events teams, including coordinating calendars, appointments, meetings, correspondence, and department schedules.
• Support Sales Managers with tracking leads, tentative and definite business, group bookings, room blocks, account activity, and follow-up.
• Assist with preparations for sales calls, client appointments, hotel site visits, trade shows, networking events, and other sales activities.
• Coordinate meeting space, materials, refreshments, and other details for client appointments and hotel site visits.
• Assist the Events and Catering teams with the preparation and distribution of BEOs, event resumes, function sheets, diagrams, and other event documents.
• Maintain accurate event information, including room assignments, agendas, guarantees, special requests, and other group details.
• Prepare materials for pre-convention meetings, event meetings, sales meetings, and client appointments.
• Communicate group and event information to the appropriate hotel departments to help ensure teams are prepared for upcoming functions.
• Prepare welcome letters, VIP and amenity lists, signage, registration materials, and other collateral for groups and events.
• Respond to client and meeting planner inquiries professionally and promptly, directing requests to the appropriate team member when needed.
• Assist with coordinating client and meeting planner requests across hotel departments and help provide an organized, seamless experience from planning through arrival.
• Prepare reports, spreadsheets, presentations, correspondence, and other departmental materials as requested.
• Maintain organized account files, contracts, client records, shared drives, templates, forms, and other Sales & Events resources.
• Support prospecting efforts and account research as directed by the Sales team.
• Assist with client confirmations, thank-you correspondence, and post-event follow-up.
• Maintain professionalism and confidentiality when handling client, group, and hotel information.
• Perform additional administrative and departmental duties as needed.

Skills

Organizational skills

Communication skills

Multitasking

Customer service

Computer skills

Team collaboration

Education

High school diploma or equivalent

Job description

Le Méridien Charlotte and Sheraton Charlotte is seeking a Sales & Events Coordinator to provide comprehensive administrative and operational support to the Sales, Events, Catering, and Conference Services teams. You will help keep the department organized, manage communications, maintain records, and assist with group and event coordination.

The ideal candidate is highly organized, detail-oriented, proactive, and professional, comfortable handling multiple priorities in a fast-paced convention