Catering Sales Manager

Le Meridien & Sheraton Charlotte Hotels; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Le Meridien and Sheraton Charlotte Hotel Complex seeks a Catering Sales Manager to drive catering and event revenue, working closely with clients and operations to deliver seamless experiences while maximizing profitability.

You will develop sales plans for meetings, assist with banquet menus, forecast events, and coordinate promotions and client communications with the management team.

Qualifications

• Book catering functions to meet revenue goals and annual budget.
• Develop target sales/marketing plan for catering and events.
• Upsell to improve revenue generation on property.

Responsibilities

• Book all catering functions to reach revenue goals.
• Develop and implement sales plans for meetings and events.
• Assist with banquet menus and forecasting.
• Coordinate promotions and associate functions.
• Greet clients and communicate event details to management.
• Maintain detailed records of client discussions and event setups.
• Be available during events for client consultation.
• Preside at planning meetings and participate in site reviews.
• Conduct exit interviews to secure repeat business.
• Support annual hotel budgeting and respond to guest requests.

Tools

Office software

Job description

Description

Join a property where big ideas become extraordinary events. Le Meridien and Sheraton Charlotte Hotel Complex is seeking an ambitious Catering Sales Manager to drive catering and event revenue. From corporate meetings and conferences to galas and social celebrations, you'll work closely with clients and operational teams to deliver seamless experiences while maximizing profitability. If you're energized by building business, creating memorable events, and being part of a high-performing team, we invite you to apply.

Requirements

• Book all catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
• Develop a target sales and marketing plan with focus on meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
• Assist with the development of banquet menus.
• Participate in 30-60-90 day banquet forecasting.
• Group goals that align with Director of Sales and Marketing expectations
• Coordinate in-house sales promotions and associate functions.
• Greet client upon arrival.
• Facilitate and communicate details related to catering functions to management.
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
• Upsell to improve revenue generation on property.
• Be readily available during functions for consultation with client.
• Flexible schedule required to accommodate client needs.
• Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
• Participate in site reviews.
• Conduct exit interviews with clients to solidify repeat business and distribute results.
• Participate in the preparation of the annual hotel budget.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Ability to accurately use various office and accounting software.