Strategic Sales & Customer Experience Associate

PwC South Africa; New York (NY); On-site; Confidential; Full time

Job summary

PwC in New York is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate to help clients optimize customer-facing initiatives and drive growth.

You will analyze client needs, map customer journeys, and design data-driven engagement strategies to boost acquisition, retention, and advocacy across industries. The role emphasizes collaboration, leadership, and navigating ambiguous situations to deliver high-quality client outcomes.

Qualifications

• Bachelor's degree required.
• At least 3 years of relevant experience.
• Experience in strategy consulting preferred.
• Strong analytical and communication skills.

Responsibilities

• Analyzing client needs to develop customer-centric solutions.
• Designing customer journey maps to create seamless experiences.
• Utilizing data to inform insights and recommendations for client projects.
• Managing sales funnel processes to optimize customer acquisition and conversion.
• Collaborating with teams to develop and execute customer experience strategies.
• Interpreting data to inform insights and recommendations for client projects.

Skills

Analytical thinking

Business process improvement

Customer experience design

Data interpretation

Education

Bachelor's degree

Job description

PwC in New York is seeking a Front Office Strategy Consulting - Sales Strategy Senior Associate to help clients optimize customer-facing initiatives and drive growth.

You will analyze client needs, map customer journeys, and design data-driven engagement strategies to boost acquisition, retention, and advocacy across industries. The role emphasizes collaboration, leadership, and navigating ambiguous situations to deliver high-quality client outcomes.