Hybrid NYC: Strategic Enterprise CSM for AI Web Search

Nimble; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

Nimble is seeking a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts and to serve as a trusted partner to senior stakeholders, delivering measurable outcomes with Nimble’s platform.

You’ll connect customer business needs with Nimble’s technical solutions, collaborating with Product, Support, and Engineering to ensure long-term success while managing multi‑stakeholder relationships and mitigating risk.

Qualifications

• 6+ years of customer-facing SaaS experience including post-sale roles such as Customer Success or Account Management.
• 3+ years supporting enterprise customers, ideally in a high-growth startup.
• Experience partnering with Engineering, Data, AI teams in complex enterprise environments.
• Strong technical aptitude with familiarity of web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows.
• Excellent communication and executive presence with the ability to influence senior and C-level stakeholders.
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

Responsibilities

• Own revenue growth and retention for a portfolio of enterprise customers, driving expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicating impact and ROI, and align on strategy and next steps.
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues.
• Collaborate with Product and Solutions/Engineering to accelerate gaps, share customer feedback, and influence roadmap priorities.
• Construct enterprise-wide business cases demonstrating ROI of moving to Nimble’s self-learning Web Search Agents.
• Foster deep relationships with customers and account teams, tracking events, needs, risks, and value drivers.

Skills

SaaS experience

Customer-facing

Enterprise customer management

Technical stakeholder collaboration

HTML/CSS familiarity

APIs/logs/workflows

Executive communication

Job description

Nimble is seeking a Strategic Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts and to serve as a trusted partner to senior stakeholders, delivering measurable outcomes with Nimble’s platform.

You’ll connect customer business needs with Nimble’s technical solutions, collaborating with Product, Support, and Engineering to ensure long-term success while managing multi‑stakeholder relationships and mitigating risk.