Strategic SaaS Customer Success Manager

DealHub Ltd; Austin (TX); Hybrid; USD 95,000 - 145,000; Full time

Job summary

DealHub Ltd is seeking a Customer Success Manager in Austin, TX to help customers onboard, adopt and expand usage of our quote-to-revenue platform. You will lead onboarding, train customers, conduct business reviews, and collaborate with Sales, Product and Support to ensure value realization and renewal across a SaaS customer base.

The role requires 5+ years of SaaS CS experience, strong English, and comfort engaging with executives to drive value and upsell.

Qualifications

• 5+ years of proven experience as a Customer Success Manager from SaaS companies.
• Proven hands-on onboarding and implementation experience.
• CRM experience with Salesforce, Dynamics, or HubSpot.
• Understanding of sales and business processes.
• Experience with CPQ tools (advantage).

Responsibilities

• Conduct daily customer meetings across stages of the journey.
• Understand customers' objectives and identify opportunities to drive value and ROI.
• Train and provide technical sessions to new customers for smooth platform onboarding.
• Serve as a trusted advisor to optimize usage and adoption of the platform.
• Collaborate with Sales, Product, and Support to ensure seamless customer experience.
• Conduct regular business reviews and address issues to ensure satisfaction and retention.
• Drive upsell and expansion opportunities within existing accounts with Sales.

Job description

DealHub Ltd is seeking a Customer Success Manager in Austin, TX to help customers onboard, adopt and expand usage of our quote-to-revenue platform. You will lead onboarding, train customers, conduct business reviews, and collaborate with Sales, Product and Support to ensure value realization and renewal across a SaaS customer base.

The role requires 5+ years of SaaS CS experience, strong English, and comfort engaging with executives to drive value and upsell.