SaaS Account Manager

Recorded Books; Hyattsville (MD); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Recorded Books is searching for a SaaS Account Manager in Hyattsville, Maryland. This critical position will manage a portfolio of customers, ensuring growth and renewal of the existing customer base.

The ideal candidate has over 2 years in sales, strong communication skills, and proficiency in using Salesforce for account management. The role offers opportunities to maximize value delivery in the Library market and drive recurring revenue growth.

Qualifications

• 2+ years in a quota-carrying sales capacity.
• 1-3 years of B2B sales experience in enterprise software or commerce solutions.
• Proven record of using KPIs to track progress.

Responsibilities

• Manage a portfolio of assigned customer accounts.
• Serve as the point of contact for existing customers.
• Collaborate with the Customer Success team.

Skills

Salesmanship

Communication skills

Analytical skills

Project management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Excel

Job description

Job Description

The SaaS Account Manager is a critical part of our Headquarter’s sales team. You will be responsible for the growth and renewal of our existing customer base. As the principal commercial contact for our library customers, you will work to identify expansion opportunities ensuring we maintain consistently high renewal rates.

We’re looking for A players who are passionate about joining us in maximizing the value we deliver to our large and growing client base in the Library market.

• Directly responsible for managing a portfolio of assigned customer accounts to ensure we maximize expansion opportunities
• Serve as the point of contact for our existing customers and drive all renewal and expansion sales opportunities
• Collaborate with the Customer Success team to keep our clients satisfied and engaged with our products and services in the long‑run
• Develop new business with existing clients and identify areas of improvement to meet sales quotas
• Meet and exceed monthly recurring revenue expansion targets
• Run account management activities with Salesforce (CRM)

What we’re looking for:

• Someone who is independent and capable of handling ambiguity
• Excellent communication and presentation skills, with strong ability to engage and persuade
• Unparalleled salesmanship: ability to dynamically craft customized solutions that meet the needs of customers while capturing maximum value
• Ability to pursue a structured, analytical and solution‑oriented sales approach, combined with a high degree of enthusiasm to meet challenging sales targets
• Excellent cross‑functional collaboration and consultation, developing good working relationships with other teams
• Ability to perform and deliver multiple, concurrent projects on time

Qualifications

• 2+ years in a quota‑carrying sales capacity
• 1-3 years of B2B sales experience in proactive sales roles in enterprise software or commerce solutions via phone, preferably in related subscription/software/internet industries
• Results‑driven, with a proven record of using reporting metrics/KPIs to track progress against goals.
• Proficiency in Excel
• Bachelor’s degree or equivalent preferred
• Native‑level fluency in written and spoken English

Additional Information

• You are confident and enthusiastic when presenting information to decision‑makers, always working to align needs with our solutions
• You are highly motivated to achieve your earning potential
• You are comfortable making calls and web‑conference demonstrations, with excellent phone presence
• You are extremely organized and have a proven ability to exceed performance goals
• You thrive in a fast‑paced, competitive team environment