Strategic SaaS Account Manager — Renewals & Growth

Rillet; San Francisco (CA); Hybrid; USD 220,000 - 250,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Rillet is seeking an Account Manager to partner with post-sale and GTM teams, defining operational excellence in renewals and upsell for customers of our AI-native ERP. You’ll influence product, go-to-market, and long-term success while collaborating across Rillet and customers' organizations.

You’ll work with a hybrid schedule near NYC/San Francisco, with some remote options across the United States.

Qualifications

• 3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startup.

Responsibilities

• Lead renewals, expansions, contract structure, and value alignment.
• Build and operationalize renewal/upsell playbook, including forecasting frameworks and account plans.
• Identify strategic account management opportunities based on product usage and customer goals.
• Collaborate with Accounting Success Managers to deliver seamless customer experiences and renewal success.
• Conduct business reviews with strategic customers highlighting value and roadmap.
• Maintain renewal/expansion forecasts in CRM and share with leadership.
• Surface product gaps and customer insights to Product, Engineering, and Leadership.
• Reduce churn risk through proactive communication and strategic engagement.

Skills

SaaS Account Mgmt

Renewals Ownership

Forecasting

Cross-functional Collaboration

Finance Stakeholder Engagement

Pricing & Value

Tools

CRM (Salesforce)

Job description

Rillet is seeking an Account Manager to partner with post-sale and GTM teams, defining operational excellence in renewals and upsell for customers of our AI-native ERP. You’ll influence product, go-to-market, and long-term success while collaborating across Rillet and customers' organizations.

You’ll work with a hybrid schedule near NYC/San Francisco, with some remote options across the United States.