Strategic SaaS Account Manager – Life Sciences

Florence Healthcare - US; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical and dental insurance

Office space in the city center

Job summary

Florence Healthcare - US is seeking an Account Manager to oversee a portfolio of key accounts, drive renewals, and identify growth opportunities. You will serve as the primary commercial contact, collaborating with the customer success team to ensure clients receive value from Florence solutions.

The ideal candidate brings 4+ years in SaaS account management, excellent communication and negotiation skills, and the ability to translate complex tech concepts for clients.

Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• 4+ years proven SaaS Account Management experience.
• Ability to grasp complex technical concepts.
• Exceptional communication, negotiation, and presentation skills.
• Results-driven with a track record of renewal/growth targets.
• Proficiency in CRM software and data analysis tools.

Responsibilities

• Client Relationship Management: build and maintain relationships with existing clients and act as trusted advisor.
• Renewal Management: develop strategies to ensure high renewal rates for subscription-based services.
• Account Health Monitoring: regularly assess client accounts and address issues with cross-functional teams.
• Account Growth and Upselling: identify opportunities to expand services and upsell solutions.
• Client Advocacy: represent client interests and provide insights to maximize value.
• Reporting and Analytics: maintain records and use data to track progress and trends.
• Cross-functional Collaboration: work with success, support, marketing, product, and sales to ensure seamless client experience.
• Onboard new clients with sales and professional services to start strong relationships.

Skills

Account management

CRM software

Data analysis

Negotiation

Presentation

Travel willingness

Education

Bachelor's degree in Business/Marketing or related field

MBA

Tools

CRM software

Job description

Florence Healthcare - US is seeking an Account Manager to oversee a portfolio of key accounts, drive renewals, and identify growth opportunities. You will serve as the primary commercial contact, collaborating with the customer success team to ensure clients receive value from Florence solutions.

The ideal candidate brings 4+ years in SaaS account management, excellent communication and negotiation skills, and the ability to translate complex tech concepts for clients.