Strategic Risk, Quality & Performance Analyst

Maximus; United States; On-site; USD 60,000 - 90,000; Full time

Job summary

Maximus is seeking a Risk, Quality, and Performance Analyst to support an enterprise IT services contract. This role monitors service quality, performance metrics, and risk management to ensure compliance with contract requirements and federal standards.

You will drive continuous improvement, validate deliverables and processes, contribute to performance reviews and governance reporting, and provide onboarding and compliance support as needed.

Qualifications

• Knowledge of ITSM concepts and governance practices.
• Experience monitoring KPIs, SLAs, and performance metrics.
• Ability to validate deliverables and reporting artifacts.
• Familiar with risk registers and corrective action plans.
• Strong written and verbal communication for executive reporting.

Responsibilities

• Serve as the Risk, Quality, and Performance Analyst ensuring compliance with service quality, performance metrics, and governance requirements.
• Develop, monitor, and report on KPIs, SLAs, and performance metrics to support improvement and transparency.
• Conduct QA reviews of processes, deliverables, and reporting artifacts for alignment with standards.
• Support risk identification, tracking, and mitigation across functional areas.
• Assist with audit readiness, process documentation, and quality controls.
• Coordinate with program management, operations, and cybersecurity teams for service reviews.
• Provide onboarding, administrative, and compliance support as required.

Skills

ITSM knowledge

SLA monitoring

Performance reporting

Risk management

Written communication

Education

Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or related field

Tools

ServiceNow

SharePoint

Job description

Maximus is seeking a Risk, Quality, and Performance Analyst to support an enterprise IT services contract. This role monitors service quality, performance metrics, and risk management to ensure compliance with contract requirements and federal standards.

You will drive continuous improvement, validate deliverables and processes, contribute to performance reviews and governance reporting, and provide onboarding and compliance support as needed.