Strategic Revenue Recovery Specialist

Spencer Fane LLP; Dallas (TX); On-site; USD 65,000 - 75,000; Full time

Job summary

Spencer Fane LLP is seeking a Client Revenue Specialist with strong collections experience to own the collections process and manage client accounts. You will interact with the CFAO, partners, and attorneys to minimize delinquencies and ensure timely payments.

This role emphasizes relationship management, detailed data analysis, and adherence to the firm’s collection policies while maintaining high service standards for clients across multiple office locations.

Qualifications

• Minimum of 3+ years of collections experience.
• Strong B2B customer service experience.
• Effective communication, problem solving and analytical skills.
• Ability to work independently or with a team.
• Proficiency in Microsoft Office including Excel, Word, and Outlook.
• Familiarity with Aderant collections software preferred.

Responsibilities

• Monitor accounts daily to identify outstanding accounts receivable.
• Investigate historical data for debts and bills.
• Facilitate write-offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to delinquency and discuss with management.
• Contact clients directly and/or collaborate with attorneys daily to identify collection issues.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues until fully resolved.
• Communicate with Billing, Ebilling and CashApps teams for adjustments and/or errors causing AR to become uncollectible until resolved.
• Respond to Attorney/LAA requests in support of their practice.
• Communicate effectively with clients, attorneys, and accounting team.

Skills

Collections experience

Relationship management

Attention to detail

Follow-through

Communication

Team vs. independent work

Education

High school diploma

Associate/Bachelor degree a plus

Tools

Excel

Word

Outlook

Microsoft Office

Aderant collections

Job description

Spencer Fane LLP is seeking a Client Revenue Specialist with strong collections experience to own the collections process and manage client accounts. You will interact with the CFAO, partners, and attorneys to minimize delinquencies and ensure timely payments.

This role emphasizes relationship management, detailed data analysis, and adherence to the firm’s collection policies while maintaining high service standards for clients across multiple office locations.