Strategic AR & Client Revenue Specialist

Spencer Fane LLP; Tulsa (OK); On-site; USD 80,805,000 - 94,558,000; Full time

Job summary

Spencer Fane LLP is seeking a Client Revenue Specialist with strong collections experience to own the collections process, working with the CFAO and Partners. The role requires sharp attention to detail, timely follow-through, and a professional client‑facing presence.

You'll manage daily accounts, collaborate with attorneys, and ensure accurate recording of collection activity. Ideal candidates have 3+ years in collections, B2B customer service experience, and proficiency in Microsoft Office;

Qualifications

• Minimum of 3+ years of experience working in collections.
• Strong business-to-business customer service experience.
• Proficiency in Microsoft Office including Excel, Word, and Outlook.

Responsibilities

• Monitor accounts daily to identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Facilitate write-offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to account delinquency and discuss them with management.
• Contact clients directly and/or collaborate with Attorneys daily to identify collection issues.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues in a timely manner until they are fully resolved.
• Communicate with Billing, Ebilling and CashApps teams for requested adjustments and/or errors causing AR to become uncollectible until resolved.

Skills

Collections experience

Relationship management

Attention to detail

Time management

Work ethic

Communication

Education

High school diploma or equivalent

Associate’s/Bachelor’s degree preferred

Tools

Microsoft Office (Excel, Word, Outlook)

Aderant collections software preferred

Job description

Spencer Fane LLP is seeking a Client Revenue Specialist with strong collections experience to own the collections process, working with the CFAO and Partners. The role requires sharp attention to detail, timely follow-through, and a professional client‑facing presence.

You'll manage daily accounts, collaborate with attorneys, and ensure accurate recording of collection activity. Ideal candidates have 3+ years in collections, B2B customer service experience, and proficiency in Microsoft Office;