Client Revenue Specialist

Spencer Fane LLP; Kansas City (MO); On-site; USD 39,000 - 45,000; Full time

Job summary

Spencer Fane LLP seeks a Client Revenue Specialist with strong collections experience and relationship management skills to own the collections process alongside the CFAO and Partners. The role requires meticulous attention to detail, timely follow through, and a proven work ethic.

Responsibilities include monitoring accounts, conducting AR meetings with attorneys, and enforcing the firm’s collection policy while collaborating with Billing and CashApps teams.

Qualifications

• Education: High school diploma or equivalent required; Associate’s/Bachelor’s degree is a plus.
• Experience: Minimum of 3+ years of experience working in collections required.
• Client Service: Strong business-to-business customer service experience required.
• Communication & Problem Solving: Effective communication, problem solving, and analytical skills required.
• Ability to work independently or with a team.
• Technical Skills: Proficiency in Microsoft Office including Excel, Word, and Outlook required.
• Familiarity with Aderant collections software preferred.

Responsibilities

• Monitor accounts daily to identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Facilitate write-offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to account delinquency and discuss them with management.
• Contact clients directly and/or collaborate with Attorneys daily to identify collection issues.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues in a timely manner until they are fully resolved.
• Communicate with Billing, Ebilling and CashApps teams for requested adjustments and/or errors causing AR to become uncollectible until resolved.
• Respond to Attorney/LAA requests in support of their practice.
• Communicate effectively with clients, attorneys, and accounting team.

Skills

Communication

Problem solving

Teamwork

Independent work

Education

High school diploma

Associate/Bachelor's degree

Tools

Microsoft Office

Aderant collections software

Job description

REPORTS TO:

Accounts Receivable & Collections Supervisor

POSITION SUMMARY:

The Client Revenue Specialist will possess strong collections experience, relationship management skills, excellent attention to detail, timely follow through abilities, and outstanding work ethic. This role will own the collections process, working with the CFAO and Partners within the firm.

COMPENSATION:

At Spencer Fane, we carefully consider a wide range of factors when determining compensation, including but not limited to location, skillset, experience, training, licenses, certifications and other business or organizational needs. Compensation will be determined based on the above factors along with the requirements of the position. We expect the hourly rate for this position to be between $28.20 and $33.00.

PRIMARY RESPONSIBILITIES:

• Monitor accounts daily to identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Facilitate write‐offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to account delinquency and discuss them with management.
• Contact clients directly and/or collaborate with Attorneys daily to identify collection issues.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues in a timely manner until they are fully resolved.
• Communicate with Billing, Ebilling and CashApps teams for requested adjustments and/or errors causing AR to become uncollectible until resolved.
• Respond to Attorney/LAA requests in support of their practice.
• Communicate effectively with clients, attorneys, and accounting team.

QUALIFICATION/SKILLS:

• Education: High school diploma or equivalent required; Associate’s/Bachelor’s degree is a plus
• Experience: Minimum of 3+ years of experience working in collections required
• Client Service: Strong business-to-business customer service experience required
• Communication & Problem Solving: Effective communication, problem solving, and analytical skills required
• Ability to work independently or with a team
• Technical Skills: Proficiency in Microsoft Office including Excel, Word, and Outlook required
• Familiarity with Aderant collections software preferred

PHYSICAL REQUIREMENTS:

• Position is generally sedentary in nature; involves sitting most of the time, but may involve the need for inter-office mobility for brief periods of time
• Ability to occasionally or routinely lift up to 10 – 20 lbs.
• Ability to efficiently communicate through oral or written means required
• Ability to perform repetitive motions required
• Ability to see and read PC screens, detect color-coding, read fine print, and/or normal type size print

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.