Strategic Client Revenue & Collections Specialist

Spencer Fane LLP; Tampa (FL); On-site; USD 39,000 - 45,000; Full time

Job summary

Spencer Fane LLP seeks a Client Revenue Specialist to own the collections workflow, partnering with the CFAO and Partners to manage receivables and enforce policy.

The role requires strong relationship management, meticulous attention to detail, and a proven work ethic, handling daily AR tasks and cross‑team collaboration.

Location includes Tampa, FL, with 3+ years in collections and proficiency in MS Office; Aderant is a plus.

Qualifications

• 3+ years of experience in collections required
• Strong client service experience required
• Excellent communication, problem solving, and analytical skills
• Ability to work independently or with a team
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Familiarity with Aderant collections software preferred

Responsibilities

• Monitor accounts daily to identify outstanding receivables.
• Investigate historical data for debts and bills.
• Facilitate write-offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Help enforce the firm’s collection policy.
• Identify issues attributing to delinquency and discuss with management.
• Contact clients directly and/or collaborate with Attorneys daily.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues until resolved.
• Communicate with Billing, Ebilling and CashApps teams for adjustments.
• Respond to Attorney/LAA requests in support of their practice.
• Communicate effectively with clients, attorneys, and accounting team.

Skills

Client service

Communication

Problem solving

Analytical skills

Independent work

Education

High school diploma or equivalent

Associate's/Bachelor's degree (plus)

Tools

Microsoft Office (Excel, Word, Outlook)

Aderant collections software

Job description

Spencer Fane LLP seeks a Client Revenue Specialist to own the collections workflow, partnering with the CFAO and Partners to manage receivables and enforce policy.

The role requires strong relationship management, meticulous attention to detail, and a proven work ethic, handling daily AR tasks and cross‑team collaboration.

Location includes Tampa, FL, with 3+ years in collections and proficiency in MS Office; Aderant is a plus.