Client Revenue & Collections Specialist

Spencer Fane LLP; Chicago (IL); On-site; USD 88,828,000 - 103,871,000; Full time

Job summary

Spencer Fane LLP seeks a Client Revenue Specialist with strong collections experience to own the collections process and manage client relationships. You will work with the CFAO and Partners to monitor receivables, investigate debts, and enforce the firm’s collection policy.

Daily responsibilities include sending reminders, conducting AR meetings, and ensuring accurate recording of all collection activity. Strong Excel/Office skills and familiarity with Aderant are preferred.

Qualifications

• Minimum 3+ years of experience in collections.
• Strong B2B customer service experience required.
• Effective communication, problem solving, and analytical skills.
• Familiarity with Aderant collections software preferred.

Responsibilities

• Monitor accounts daily to identify outstanding account receivables.
• Investigate historical data for debts and bills.
• Facilitate write-offs and ensure they are processed.
• Prepare and send reminder statements to clients.
• Conduct AR meetings with attorneys.
• Identify issues attributing to account delinquency and discuss with management.
• Contact clients directly and collaborate with Attorneys daily.
• Ensure all collection activity is recorded accurately and timely.
• Address complex client issues in a timely manner until resolved.
• Communicate with Billing, Ebilling and CashApps teams for adjustments.

Skills

Collections

Relationship management

Attention to detail

Communication

Independence

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Aderant collections

Job description

Spencer Fane LLP seeks a Client Revenue Specialist with strong collections experience to own the collections process and manage client relationships. You will work with the CFAO and Partners to monitor receivables, investigate debts, and enforce the firm’s collection policy.

Daily responsibilities include sending reminders, conducting AR meetings, and ensuring accurate recording of all collection activity. Strong Excel/Office skills and familiarity with Aderant are preferred.