Strategic Revenue Cycle Client Success Manager

TruBridge; Mount Pleasant (Westmoreland County); On-site; USD 120,000 - 180,000; Full time

Job summary

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to manage executive relationships with top enterprise Acute clients, driving value realization across the TruBridge portfolio and improving cash collections, AR performance, denials, and billing quality.

This individual contributor role owns client-specific success plans, coordinates cross-functional teams, manages escalations and risk, and supports retention and growth through measurable outcomes.

Qualifications

• 7+ years of Acute healthcare revenue cycle experience including 3+ years leading client-facing RCM services.
• Experience improving Acute revenue cycle performance with cash collections, AR aging, denials, and payer outcomes.
• Ability to influence hospital CFOs and senior operations leaders and drive recovery plans.

Responsibilities

• Develop and implement client success plans with retention, satisfaction, risk-reduction and growth objectives.
• Maintain deep knowledge of each client to strengthen relationships and outcomes.
• Measure client satisfaction and engagement through structured feedback and executive conversations.
• Create value realization reporting to demonstrate ROI and support renewals.
• Own executive-level performance reviews and translate data into prioritized actions to improve cash flow and financial health.
• Lead cross-functional TruBridge teams to diagnose performance issues and establish action plans.

Skills

Client relationships

C-suite engagement

Healthcare revenue cycle

Cross-functional collaboration

Executive communications

Project management

Education

Bachelor's degree in Business Administration or Healthcare Management

Job description

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to manage executive relationships with top enterprise Acute clients, driving value realization across the TruBridge portfolio and improving cash collections, AR performance, denials, and billing quality.

This individual contributor role owns client-specific success plans, coordinates cross-functional teams, manages escalations and risk, and supports retention and growth through measurable outcomes.