Strategic RCM Client Advisor

TruBridge; Pennsylvania; On-site; USD 120,000 - 170,000; Full time

Job summary

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to lead executive relationships for top enterprise Acute clients, driving value realization across the revenue cycle and TruBridge portfolio.

You will own client-specific success plans, coordinate cross-functional teams, and translate revenue cycle data into actionable steps that improve cash collections, AR performance, denials, and overall client outcomes across adoption and integration initiatives.

Qualifications

• Bachelor's degree in business administration or healthcare management.
• 7+ years in acute healthcare revenue cycle.
• 3+ years leading client-facing RCM services or recovery initiatives.
• Experience improving cash collections, AR aging, denials.
• Ability to travel 40–60%.

Responsibilities

• Develop and implement client success plans with defined retention, satisfaction, risk-reduction, and growth objectives.
• Maintain in-depth knowledge of each client's organization and healthcare environment to strengthen strategic relationships and advance documented client outcomes.
• Measure client satisfaction and engagement through structured feedback, executive conversations, solution adoption, service performance, and relationship indicators.
• Create and maintain value realization reporting that demonstrates client ROI, supports executive business reviews, identifies satisfaction or adoption gaps, strengthens renewal decisions, and informs responsible growth opportunities.
• Own executive-level performance reviews with client financial and operational leaders, translating revenue cycle data into prioritized actions that improve cash collections, accounts receivable performance, denial outcomes, billing effectiveness, and overall financial health.
• Lead cross-functional TruBridge Financial Health teams and subject matter experts in diagnosing client performance challenges, establishing corrective action plans, assigning clear ownership, removing barriers, and holding internal and client stakeholders accountable for timely execution and measurable results.
• Own the client relationship and overall execution for assigned clients, with direct accountability for retention, renewal readiness, client satisfaction, risk reduction, and responsible growth.
• Maintain a disciplined client risk management process using service, financial, operational, relationship, and contractual indicators; identify emerging risks early; quantify retention and financial exposure; establish mitigation plans with accountable owners and deadlines; and elevate unresolved risks through measurable resolution.
• Identify and qualify expansion opportunities, including appropriate upsell or cross-sell options, based on client priorities, adoption, performance, and demonstrated value; partner with sales to reach mutually beneficial agreements that protect trust, retention, and long-term growth.
• Team-oriented, focusing on constructive feedback, process improvement, and developing best practices.

Skills

Executive relationship management

Healthcare revenue cycle expertise

Cross-functional collaboration

Client retention strategies

Analytical problem solving

Education

Bachelor's degree in business administration or healthcare management

Tools

CRM software

Financial reporting tools

Job description

TruBridge is seeking a Strategic Client Manager - Revenue Cycle to lead executive relationships for top enterprise Acute clients, driving value realization across the revenue cycle and TruBridge portfolio.

You will own client-specific success plans, coordinate cross-functional teams, and translate revenue cycle data into actionable steps that improve cash collections, AR performance, denials, and overall client outcomes across adoption and integration initiatives.