Remote Strategic Retail Account Director

Zendesk, Inc.; Washington; Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to close net-new revenue with large retail and consumer brands. You will build executive relationships, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close.

You will lead cross-functional teams, own pursuit strategy, and maintain accurate CRM records while driving measurable outcomes and a strong, credible AI narrative for buyers.

Qualifications

• 12+ years of related experience in complex retail software sales.
• Proven track record Owning new-business opportunities and delivering measurable commercial outcomes.
• Experience with prospecting, executive engagement, and complex deal ownership.
• Ability to discuss AI, automation, and platform value credibly; no specific degree required.

Responsibilities

• Build and manage qualified pipeline through prospecting, inbound opportunities, and territory planning.
• Lead complex sales from discovery through proposal, negotiation, and close.
• Connect customer goals to Zendesk platform and AI solutions with measurable outcomes.
• Build relationships across executive, business, technical, finance, security, and procurement teams.
• Own pursuit strategy, deal progression, and commercial decisions within guidelines.
• Coordinate with Solution Engineers, Product Specialists, Marketing, SDR/BDR teams, partners, and leaders.
• Maintain accurate CRM records and forecasts, surface risks early, align buyers on next steps.
• Document customer goals, commitments, and success conditions for smooth handoff.

Skills

New-business mindset

Executive engagement

Complex deal ownership

AI & platform value

Territory planning

Job description

Zendesk, Inc. seeks a Strategic Account Director, Retail New Business to close net-new revenue with large retail and consumer brands. You will build executive relationships, connect priorities to Zendesk’s service and AI solutions, and guide complex opportunities from discovery through close.

You will lead cross-functional teams, own pursuit strategy, and maintain accurate CRM records while driving measurable outcomes and a strong, credible AI narrative for buyers.