Strategic Account Leader for CRM and Retail Growth

Publicis Groupe; Troy (MI); On-site; USD 97,000 - 133,000; Full time

Benefits offered by this job

Adoption & fertility support

Pet adoption support

Flexible working arrangements

Paid time off

Job summary

Publicis Digital Experience, a division of Publicis Groupe, seeks an Account Director to foster and grow client relationships and collaborate across internal disciplines to deliver exceptional program outcomes. You will develop strategic marketing plans, oversee program elements, and mentor junior staff while aligning with the GM brand goals.

You will lead efforts in CRM, retail initiatives, cross-sell opportunities, and high-quality account services, managing timelines, budgets, and

Qualifications

• Bachelor’s degree in Marketing, Business, or a related field preferred. Equivalent professional experience will be considered in lieu of a degree
• Minimum of six years of relevant experience in account management, marketing, or a related field
• Strong strategic planning, project management, and execution skills
• Excellent communication, presentation, and interpersonal skills
• Solid understanding of marketing principles and industry trends
• Ability to drive strategies to implementation and achieve results
• Proven ability to build and maintain strong client relationships
• High standards, strong work ethic, and ability to work both independently and as part of a team
• Excellent organizational skills and ability to manage multiple priorities
• Proficiency in Microsoft Office Suite; Adobe Suite

Responsibilities

• Build strong, collaborative relationships with clients and their agencies
• Provide strategic guidance and thought leadership in all phases of CRM and specifically within Retail
• Identify and pursue opportunities to cross-sell and expand services within client organization
• Develop and maintain relationships at senior levels within client organization
• Create and execute annual account plans
• Develop and implement programs & tactics aligned with strategic goals
• Oversee account service efforts and ensure high-quality work
• Proactively identify and pursue new business opportunities
• Manage account financials, including revenue, expenses, and profitability
• Identify, initiate, and oversee project deliverables
• Ability to prioritize and manage multiple project simultaneously
• Ensure flawless project execution and delivery
• Effectively communicate client requests and project requirements to internal teams
• Manage project timelines, budgets, and resources with account services team
• Develop creative briefs and execution plans
• Monitor and evaluate project quality and client satisfaction
• Lead, motivate, and mentor junior staff
• Provide guidance, support, and professional development opportunities
• Foster a positive and collaborative team environment

Skills

Client Relationship Management

Account Leadership

Project Management

Team Leadership

Communication

Education

Bachelor’s degree in Marketing, Business, or related field

Tools

Microsoft Office Suite

Adobe Suite

Job description

Publicis Digital Experience, a division of Publicis Groupe, seeks an Account Director to foster and grow client relationships and collaborate across internal disciplines to deliver exceptional program outcomes. You will develop strategic marketing plans, oversee program elements, and mentor junior staff while aligning with the GM brand goals.

You will lead efforts in CRM, retail initiatives, cross-sell opportunities, and high-quality account services, managing timelines, budgets, and